Workers Compensation Specialist

Sun Communities; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & Prescription coverage

Dental & Vision plans

On-site Fitness Center

401(k) Plan with Sun matching

Job summary

Woodlake Trails in Michigan is seeking a Workers Compensation Specialist to manage claims from initiation to closure, coordinating with insurance carriers, medical professionals, team members and site management to ensure an efficient process.

The role emphasizes controlling costs through strong post-claim management and improving customer service, while supporting incident reporting intake with internal teams and providing guidance on established policies and procedures.

Qualifications

• Requires a High School Diploma or GED.
• At least 3 years in the insurance industry.
• At least 3 years in online risk management systems.

Responsibilities

• Facilitates return-to-work and minimizes claim costs.
• Manages workers’ compensation claims from initiation to closure with stakeholders.
• Keeps organizational consistency in workers’ compensation practices and provides guidance on policies.
• Monitors costs and develops strategies for post-claims management and expense control.
• Assesses customer service aspects and strives to improve communication and satisfaction.
• Performs other duties and special projects as assigned.

Skills

Interpersonal skills

Written and verbal communication

Organizational skills

Independent work

Education

High School Diploma or GED

Tools

Online risk management systems

Job description

The Workers Compensation Specialist is responsible for the management of workers compensation claims including facilitating our return-to-work program, assuming responsibility for the overall administration, implementation, and cost containment of workers compensation claims. They provide general customer service and respond to team member and management inquiries regarding all aspects of workers’ compensation administration. Additionally, they will assist with reviewing and verification of data for Sun’s bi-yearly claim reviews. This role also provides support with incident reporting intake, review and vetting to appropriate internal and external teams.

Job Duties

• Facilitates workers’ compensation return to work program ensuring team members return to work in a timely manner with a focus on minimizing claim cost and loss of productivity. (Essential)
• Oversees and manages workers’ compensation claims from initiation to closure, including coordination with insurance carriers, medical professionals, legal counsel, team members and location management to ensure an efficient process. (Essential)
• Maintain organizational consistency in Workers Compensation practices and provide support, training, and guidance to various departments, including management in the field, regarding the implementation and adherence to established policies and procedures. (Essential)
• Monitor workers' compensation costs and develop strategies to control expenses related to claims and settlements by ensuring strong post-claims’ management. (Essential)
• Assess the customer service aspects of the workers' compensation program, identifying ways to improve communication, transparency, and team member satisfaction by staying informed on best practices and emerging trends in customer service.
• Other duties and special projects as assigned.

Requirements

• High School Diploma or GED (Required)
• 3 years in of insurance industry experience (Required)
• 3 years in of online risk management systems experience (Required)
• Ability to work under minimal supervision
• Ability to work well independently as well as on a team
• Demonstrated ability to manage multiple competing priorities
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Must have a valid driver's license
• Strong organizational skills
• Demonstrated ability to develop and improve processesAdvanced computer proficiency, including the ability to use email and the internet

BENEFITS

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including tenholidays, vacation, personal, sick time, bereavement and pay for jury duty

ACCESSIBILITY ASSISTANCE If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job. US State Team Member Privacy Notice