Senior Resort Manager

Woodlake Trails; West Ossipee (NH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive Medical coverage

Vision Plan

401(k) with Sun matching contribution

Paid Time Off

Employee Assistance Program

Job summary

Sun Outdoors seeks a Senior Resort Manager to oversee daily resort operations, drive long-term profitability, and serve as the main point of contact for guests and residents. The role includes budgeting, marketing, leasing homes, and property maintenance, with on-site housing available where applicable.

Responsibilities encompass guest relations, rent collection, lease renewals, compliance with fair housing laws, and profitability analysis.

Qualifications

• High School Diploma or GED (Required).
• 6 months in Sales and Leasing experience (Preferred).
• 6 months in Property management/resort experience, including 2 years of supervisory experience (Required).
• General knowledge of property maintenance.
• Flexibility to respond to resort needs during non-business hours.

Responsibilities

• Ensure guests and residents receive high levels of service.
• Handle resident/guest complaints promptly and professionally.
• Manage rent collection and postings; oversee collections of bad debt.
• Coordinate lease renewal notices and rent increases.
• Lead team selection and development and enforce policies and procedures.
• Review residency applications and approve/deny residency.
• Ensure compliance with fair housing and employment laws.
• Maintain resort appearance per standards; monitor invoices for expenses.
• Assist in marketing strategy and annual operating budget preparation.
• Prepare documents to list and sell homes and coordinate move-ins.

Skills

Guest relations

Budgeting

Leasing

Team leadership

Customer service

Communication

Property maintenance

Education

High School Diploma

Job description

The Senior Resort Manager is responsible for overseeing the daily operations and long-term profitability of the resort. This leadership role serves as the primary point of contact for guests and residents, ensuring exceptional service and satisfaction. Key responsibilities include managing administrative functions, budgeting, marketing initiatives, and property maintenance. The Senior Resort Manager also leads leasing and sales efforts for new and pre-owned homes, while fostering a positive community environment through effective resident and guest relations.

Job Duties

• Ensures guests and residents receive the highest levels of service consistent with Sun's customer service philosophy (Essential)
• Handles resident and guest complaints in a timely and professional manner while communicating through a variety of means (Essential)
• Manages the rent collection process, including collecting, posting, and depositing income from leasing of rental sites. Ensures bad debt is submitted to collections (Essential)
• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies (Essential)
• Coordinates the timely distribution of rental increase and lease renewal notices (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Reviews residency applications and approves or denies residency
• Ensures compliance of policies designed to increase team member safety
• Enforces resort rules and regulations
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations
• Ensures that overall resort appearance is well maintained and groomed to Sun's curb appeal standards
• Monitors, codes, and approves all invoices for operating expenses and sales related costs
• Consults with Regional Vice President (RVP) to determine the best course of action in the event a question or situation does not have an established guideline
• Oversees and accounts for balancing of RV income nightly
• Inspects and recommends purchase and renovation of used/repossessed homes
• Markets models, pre-owned, and brokered homes for sale in the resort
• Identifies and prepares sites for Sun Homes models
• Assists RVP with developing a marketing strategy and maintaining effective advertising to attract prospective guests
• Assists RVP with preparation of annual operating budget
• Reviews monthly property accounting reports
• Selects, supervises, and reviews contractual services with RVP's direction
• Submits workers' compensation accident and incident reports on a timely basis
• Maintains petty cash and activity accounts
• Signs off on bank deposits and forwards report to Main Office
• Prepares documents to list and sell homes
• Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Provides accurate data to assist in capital expenditure and expansion budget needs
• Prepares monthly analysis and explanation of profit & loss (P&L) variances

Requirements

• High School Diploma or GED (Required)
• 6 months in Previous sales and leasing experience (Preferred)
• 6 months in Property management/resort experience, including 2 years of supervisory experience (Required)
• General knowledge of property maintenance
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet, and Microsoft Office Suite
• Flexibility to respond to resort needs during non-business hours
• Ability to live on-site within the resort (housing provided), if applicable
• Must have a valid driver's license

REWARDING BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multipleplan designs so you can choose the plan that best meets the needs of you and your family
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Job Reference: 137340

At Sun, we recognize that diversity fosters innovation.

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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