Workers' Compensation Representative

City of Mes; Mesa (AZ); On-site; USD 60,000 - 76,000; Full time

Job summary

The City of Mesa is seeking a Workers’ Compensation Representative to manage workers’ compensation claims under state statutes and the City’s self-insured program. The role includes adjudicating claims, determining compensability, approving medical treatment, and handling related litigation.

This position also involves calculating indemnities (TTD/TPD and PTD/PPD), reporting expenditures, and coordinating with rehabilitation teams.

Qualifications

• 3-5 years of workers’ compensation claims processing/adjudication experience.
• Experience with Arizona Workers’ Compensation statutes and related state/federal regulations.
• Combine training, education and experience toward an associate degree requirement.

Responsibilities

• Adjudicate workers’ compensation claims, determine compensability and authorize or deny medical treatment.
• Handle litigation and file notices with the Industrial Commission of Arizona (ICA).
• Calculate indemnities such as TTD/TPD and permanent awards; approve medical bills for payment.

Skills

3-5 years claims processing

Arizona WC statutes experience

Education

Associate's degree

Job description

First review of applications will be on Tuesday, September 8, 2026.

A Workers’ Compensation Representative is responsible for all aspects of claims management required by state statutes and the City of Mesa’s self-insured, self-administrative programs. The position's functions include: adjudicating workers’ compensation claims including, but not limited to determining compensability; authorizing or denying medical treatment; handling litigation; establishing Loss of Earning Capacity (LEC); assigning rehabilitation nurses and utilizing private investigators and vocational specialists; and filing notices with the Industrial Commission of Arizona (ICA). This position is responsible for calculating workers’ compensation indemnity such as Temporary Total Disability (TTD) or Temporary Partial Disability (TPD), and permanent awards such as Permanent Total Disability (PTD) or Permanent Partial Disability (PPD); approving medical bills for payment; and reporting expenditures through reports to administration and excess workers’ compensation carriers.

This class assists injured workers, physicians, and other interested parties; explains workers’ compensation regulations and related City of Mesa policies and procedures; and resolves a variety of problems. This class works independently in the management and direction of simple to the most complex workers’ compensation claims and makes difficult decisions concerning medical and workers’ compensation benefits. This class is supervised by the Safety Administrator through meetings, reports, conferences, and overall results achieved. This class is FLSA exempt - Administrative.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Employee Values

All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.

Any combination of training, education, and experience equivalent to graduation from an accredited college or university with an Associate’s degree. Considerable (3 - 5 years) experience in workers’ compensation claims processing/adjudication as a workers’ compensation representative/adjuster. Good (1 - 3 years) experience working with Arizona Workers’ Compensation statutes, and state and federal regulations pertaining to workers’ compensation claims handling.

Special Requirements.

Must possess an Arizona Adjuster Authorization Certification from the Industrial Commission of Arizona (ICA) by hire or promotion date.

http://apps.mesaaz.gov/jobdescriptions/Documents/JobDescriptions/cs3911.pdf