WORKERS COMPENSATION MANAGER

Arizona State Government; Phoenix (AZ); Hybrid; USD 85,000 - 90,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays

Health and dental insurance

Retirement plan

Life insurance and long-term disa b.l.

Remote work option

Job summary

The Industrial Commission of Arizona is seeking a Workers Compensation Manager to oversee the Claims Division, guiding daily operations and staff toward a culture of continuous improvement. The role requires expert knowledge of Arizona workers’ compensation statutes and strong leadership to ensure compliance with all rules and regulations.

Remote work within Arizona may be offered based on department needs and performance.

Qualifications

• Knowledge of Arizona workers’ compensation statutes, rules, and case law.
• Basic medical terminology and English proficiency.
• Strong leadership, supervisory, and organizational skills.
• Experience with performance metrics, reporting, and continuous improvement.

Responsibilities

• Guide day-to-day operations of the Claims Division to ensure accurate, timely work.
• Lead and develop staff, set metrics, and monitor monthly targets.
• Conduct performance reviews and provide ongoing feedback.
• Perform claims audits and analyze trends to improve outcomes.
• Develop training for internal and external customers and participate in seminars.

Skills

Workers' compensation law

Team leadership

Staff supervision

Process improvement

Performance metrics

Training & development

Claims auditing

Communication skills

Analytical thinking

Project management

Job description

INDUSTRIAL COMMISSION

Are you ready to work for an exceptional state agency that works to protect the life, health and welfare of the employees in the State of Arizona? Apply with us! The Industrial Commission of Arizona (ICA) is committed to the highest standards of compliance, demonstrating leadership in all areas, and teaching and working with employers and employees to make them successful. A thriving workforce in Arizona is what we strive for and work towards each day.

WORKERS COMPENSATION MANAGER

Job Location:

Address: Compliance Section/Claims Division 800 W. Washington Street, Phoenix, AZ 85007

Posting Details:

• Salary: 85,000.00 - 90,000.00
• Grade: 24
• Closing Date: Open Until Filled

Job Summary:

This position will work closely with the Claims Manager to oversee daily operations and staff of the Industrial Commission of Arizona Claims Division to create and maintain a positive team culture focused on continuous improvement and employee engagement; Implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.R.S.§ 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules. This position will supervises direct and indirect reports in compliance with all rules, regulations, procedures, state personnel statutes and regulations, and performs other duties and responsibilities described herein; also serves as a subject matter expert on Arizona workers compensation law and claims processing. This position demonstrates master knowledge of Workers Compensation statutes, rules and case laws. This position demonstrates journey level employee management experience. This knowledge and experience may be substituted with the equivalent experience in Arizona Workers Compensation claims management.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• This position is responsible for guiding the day to day operations of the Claims Division's daily operations; which includes providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensation laws.
• Works to build a culture of team cohesiveness and employee engagement. Management of assigned section(s) including, establishing metrics that defines acceptable levels of performance and establish monthly targets for each metric.
• Reviews performance against those metrics and targets and takes action when targets are not achieved.
• Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of Arizona.
• Develop, implement and monitor process and procedures to ensure compliance with Arizona workers' compensation laws.
• Improves and/or creates Standard Work guidelines. Generate, review, and analyze various claims reports to identify performance measures and claims trends.
• Supervise assigned employees to ensure compliance with all rules, regulations, procedures, state personnel statutes and regulations.
• Establishes and communicates performance standards and objectives.
• Conducts ongoing performance feedback and annual appraisals.
• Perform claims audits.
• Analyze results and develop and implement training for internal and external customers; conduct workshops at the annual Claims Seminar.
• Participates in the development and management of the certification for out-of-state adjusters and annual ICA Seminar.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Arizona workers’ compensation statutes, rules of procedure, regulations, Court of Appeals and Supreme Court decisions regarding workers’ compensation law.
• Basic Medical terminology.
• Basic English
• Basic Mathematics
• General knowledge of other state agencies, such as the Department of Insurance and its role in the workers’ compensation process.
• Process and information management principles and practices, including the use of technology to improve processes.
• Federal Employment laws: Family Medical Leave Act, Americans with Disability Act, HIPAA and Social Security rules and regulations as they might relate to workers’ compensation issues.
• The insurance industry claims adjusting standards and practices.
• Communicating verbally and in writing to resolve disputes with interested parties.
• Master-level analysis of insurance, medical and legal documents.
• Reviewing and interpreting laws, rules, procedures, and court decisions
• Strong critical thinking skills
• Time Management
• Initiative and attention to detail
• Strong focus on customer service
• Strong leadership, management, and supervisory skills
• Strong organizational, planning, and analytical skills.
• Business process acumen, management skills to include workflows and information management.
• Strong verbal and written communication skills.
• Advanced computer skills, including database and view center systems, and Microsoft Office programs.
• Instructional training and presentation skills.
• Perform job responsibilities incorporating lean management and principles of the Arizona Management System.
• Interpret complex claim files.
• Manage heavy workload with high level of accuracy and production.
• Learn computer systems and applications.
• Work well within a diverse and inclusive office environment
• Manage time effectively and meet deadlines.
• Adapt to changing circumstances.
• Demonstrate initiative and attention to detail.
• Exercise discretion and judgment
• Works well under pressure
• Plan, direct and evaluate employee performance and build a strong, positive team culture.
• Analyze and resolve complex insurance claims matters with claimants, attorneys, employers, insurance carriers and third-party administrators.
• Establish goals and drive results.
• Analyze statistical data and develop reports.
• Effectively train internal and external customers in small and large group settings.

Selective Preference(s):

• 2+ years’ experience in the management of a workers' compensation claims department or a similar management experience.
• 5+ years’ experience as a claims adjuster processing Arizona workers' compensation claims; Past experience in the design, development and/or implementation of claims procedures, manuals, educational materials and work flow.
• Will be certified as Workers Compensation Claims Administrator, Workers Compensation Claims Professional, Chartered Property Casualty Underwriter or designation relating to workers’ compensation.

Pre-Employment Requirements:

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

You will be eligible to participate in the state employee health/disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Contact Us:

If you have any questions please feel free to call 602-542-5559 or email [e-mail] for assistance.