Workers Compensation Claims Supervisor - CO

Gallagher Bassett; Denver (CO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Gallagher Bassett is seeking an experienced leader to supervise a Workers' Compensation claims team. The role supports a remote work arrangement with a focus on coaching, process improvement, and delivering high-quality claims handling across jurisdictions.

The ideal candidate brings 10+ years of claims experience, proper state licensure, and a deep understanding of team functions to drive performance and client outcomes.

Qualifications

• High School Diploma required
• 10+ years of related claims experience
• Licensed/certified in all states where claims are handled
• Knowledge of all team member related functions

Responsibilities

• Supervise a Workers' Compensation claims team with varied caseloads to ensure quality and efficiency.
• Guide claims team to follow Gallagher Bassett Best Practices.
• Oversee talent development: hiring, training, and performance improvement.
• Define team goals, monitor performance, and manage workloads for optimal efficiency.
• Leverage Gallagher's technology to improve team productivity and service quality.
• Communicate with clients, carriers, and brokers professionally and proactively.
• Identify coaching opportunities and position team members for growth.

Skills

Leadership

People management

Communication

Education

Bachelor's degree

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Role specifics:

• Claims Background: Workers Compensation
• Prior leadership experience: 1-2+ years of supervisory experience
• Jurisdictional experience: CO
• Licenses: Applicable licensure
• Location: This role is eligible for fully remote work.

How you'll make an impact

Supervise: Lead and encourage a Workers Compensation claims team handling a variety of caseload sizes and complexities to deliver high-quality and efficient service.

Promote Best Practices: Guide claims team to handle claims in accordance with GB's Best Practices.

Drive Talent: Take charge of adjuster hiring and training, encouraging a culture of performance and continuous improvement.

Manage Workloads: Define team goals, motivate performance, and effectively manage workloads to ensure optimal efficiency.

Utilize Technology: Harness the power of Gallagher's technology to enhance your team's efficiency and overall quality of service.

Client Communication: Communicate with clients, carriers, and brokers in a professional, positive, and proactive manner.

Prioritize and Develop: Effectively manage multiple competing priorities, identify coaching opportunities, and position team members for successful development.

About You

Required Qualifications:

• High School Diploma
• Minimum of 10 years related claims experience
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Desired:

• Bachelor's Degree

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