Workers Compensation Claims Supervisor

The James Allen Companies Inc; Duluth (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

The James Allen Companies is seeking a Workers’ Compensation Claims Supervisor for their Atlanta office. This leadership position requires managing a team, overseeing claims operations, and ensuring compliance with WC regulations. The role offers a hybrid work schedule and focuses on developing staff while ensuring efficient claims handling. Competitive salary and comprehensive benefits are provided.

Benefits

Paid time off + 12 paid holidays

Health, dental, and vision insurance

Company-paid life insurance

401(k) with profit sharing

Flexible start/end times

Employee fitness program

Qualifications

• 5+ years experience in Workers' Compensation claims.
• Prior supervisory or management experience preferred.
• Knowledge of WC coverage and settlement techniques.

Responsibilities

• Supervise WC claims team and ensure quality handling.
• Provide training and performance evaluations for team.
• Analyze claims reserves and settlements for resolution.

Skills

Leadership

Claims Handling

Organizational Skills

Communication

Service Orientation

Tools

Claims Management Systems

Microsoft Office

Job description

Workers’ Compensation Claims Supervisor – Atlanta, GA (Hybrid)
Leadership Opportunity | Strong WC Focus | Hybrid Schedule

The James Allen Companies is partnering with a well-established insurance carrier to identify a Workers’ Compensation Claims Supervisor for their Atlanta-based regional office. This is an excellent opportunity for a seasoned claims professional ready to take on a leadership role in a hybrid work environment, with occasional business travel to client offices and claims-related locations.

Position Overview:

Reporting to the Branch Claims Manager, this role is responsible for managing a team of claims professionals and overseeing Workers’ Compensation claims operations within the region. The ideal candidate brings a strong understanding of claims handling best practices, WC regulations, and the ability to lead and develop claims staff.

Key Responsibilities:

• Supervise and support the day-to-day activities of the assigned WC claims team

• Ensure quality, accuracy, and timeliness of claims handling and documentation

• Provide training, feedback, and performance evaluations for team members

• Review policies, endorsements, and exclusions to resolve coverage and liability issues

• Analyze and evaluate reserves and settlements to ensure proper claim resolution

• Oversee and manage the use of independent adjusters and third-party vendors

• Stay current with jurisdictional and regulatory requirements

• Collaborate with management on staffing, personnel decisions, and salary administration

• Provide direct handling of a small number of claims, if needed

• Support company values and culture through leadership and communication

Qualifications:

• 5+ years of experience handling Workers’ Compensation claims (commercial)

• Prior supervisory or management experience strongly preferred

• Knowledge of WC coverage, investigation strategies, and settlement techniques

• Exceptional organizational and communication skills

• Strong service orientation with the ability to manage internal and external client needs

• Proficient with claims management systems and Microsoft Office

• Authorized to work in the U.S.

• Valid driver’s license and acceptable MVR

Compensation & Benefits:

• Competitive salary

• Paid time off + 12 paid holidays

• Health, dental, and vision insurance

• Company-paid life insurance (2x annual salary)

• 401(k) with profit sharing

• Education & training opportunities (insurance designations supported)

• Flexible start/end times for a 7.5-hour workday

• Employee fitness program

This is a great opportunity for an experienced WC claims leader to step into a meaningful, people-focused role with a strong carrier. Let us know if you’d like to discuss further or explore similar leadership roles in the insurance space.