Workers' Compensation Claims Specialist

GGRM Law Firm.; Reno (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

GGRM Law Firm in Reno, NV is seeking a Workers’ Compensation Claims Specialist to serve as the primary contact for claim management and support the Workers’ Compensation Attorney.

You will process claims, maintain CMS, communicate with insurers, medical providers, and clients, and help ensure timely resolution while upholding confidentiality and integrity.

This role offers a collaborative, team‑oriented environment with a flexible schedule and opportunities for professional growth.

Qualifications

• High school diploma or equivalent.
• Minimum six months of workers’ compensation or related claims experience.
• Strong knowledge of legal principles and government regulations.
• Excellent oral and written communication skills.
• Detail-oriented with ability to work with little supervision.
• Proficient with Microsoft Office (Word/Excel/Outlook).
• Ability to maintain confidentiality.

Responsibilities

• Process assigned claims in accordance with firm policies.
• Maintain CMS and clear daily feeds.
• Communicate with insurance adjusters, third party administrators, medical providers, and others as directed.
• Meet with the attorney monthly to review each claim.
• Assist with litigation issues as needed.
• Train Claims Specialists as assigned.

Skills

Claims processing

CMS familiarity

Communication skills

Interpersonal skills

Attention to detail

Legal terminology

Microsoft Office

Data entry

Confidentiality

Education

High school diploma

Associates Degree in Legal Studies

Nevada Notary (preferred)

Tools

CMS software

Office equipment

Job description

Description

Workers' Compensation Claims Specialist

Join GGRM Law Firm, Nevada's premier injury law firm, as a Workers' Compensation Claims Specialist, and make a significant impact on the lives of those who have been injured. If you enjoy assisting clients and are committed to providing excellent and compassionate service, we invite you to join our team.

For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

POSITION SUMMARY

A Workers’ Compensation Claims Specialist is the primary point of contact for all issues involving claim management, providing a range of legal support to the Workers’ Compensation Attorney.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to, the following:

• Processing assigned claims in accordance with Firm policies and procedures
• Ensuring case management software (CMS) feed is cleared daily
• Completing all assigned tasks by relevant deadlines
• Documenting all relevant activity in CMS properly
• Ensuring emails are cleared daily
• Completing monthly Meaningful Client Communication (MCC) and serving as the primary point of contact for the client on claim management and litigation issues
• Communicating with insurance adjusters, third party administrators, medical providers, and other relevant parties as directed by the assigned attorney
• Meeting with the assigned attorney on a regular basis to ensure each claim is reviewed at least once per month
• Meeting with the assigned Attorney on a regular basis to assist with issues in litigation
• Working with the client and the assigned attorney to identify and address any issues that arise
• Training Claims Specialists as assigned
• Performing other duties as assigned

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Requirements

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High school diploma or equivalent
• Minimum of six months of workers’ compensation claims experience or other related claims experience
• Thorough knowledge of legal principles, legal research techniques, legal terminology, and government regulations
• Excellent oral and written communication skills
• Excellent interpersonal, analytical, and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, computer
• Ability to work with databases and online technological platforms
• Ability to be detail-oriented, diligent, and flexible
• Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
• Proficient command of the English language in both oral and written format
• Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

PREFERRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Associates Degree or Certificate program in Legal Studies
• Bilingual in English and Spanish
• Authorized Nevada Notary

GGRM Law Firm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.