Workers' Compensation Claims Manager

Davies; Orlando (FL); Hybrid; USD 80,000 - 107,000; Full time

Job summary

Davies North America is seeking a Workers' Compensation Claims Manager to lead the claims administration team in Lakewood Ranch, FL. This hybrid role requires oversight of claims processes, regulatory compliance, and performance management, making it essential for candidates to have strong leadership and decision-making skills.

Benefits

Medical, dental, and vision plans

401k plan with employer matching

Discretionary Time Off policy

Paid holidays

Life insurance and disability plans

Qualifications

• 5+ years handling Workers’ Compensation claims.
• Supervisory experience preferred.
• FL-All Lines Adjuster or Workers’ Compensation License required.

Responsibilities

• Oversee quality and resolution of claims.
• Lead and mentor a team of claims supervisors.
• Ensure compliance with regulations and service level agreements.

Skills

Communication

Time Management

Decision Making

Problem Solving

Team Collaboration

Education

College degree

Professional designations (AIC, ARM, CPCU, AIM, CWCL)

Tools

Microsoft Office Suite

Job description

Workers' Compensation Claims Manager

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Lakewood Ranch, FL

Reporting To: Alice Wells

Compensation: $80,000 - $107,000 / year

Description

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store

Davies Claims North America is looking for an experienced Workers’ Compensation Claims Manager to join our growing team! In this role, you will work closely with Senior Management to oversee the quality and resolution of workers’ compensation claims, ensuring compliance with state and federal regulations, effective cost containment, and high-quality customer service. This position involves leading a team of claims supervisors, adjusters, adjuster trainees, and team assistants while monitoring claim performance and implementing the best practices to optimize outcomes for clients and stakeholders.

This role is a full-time, hybrid position based in Lakewood Ranch, FL. There may be remote opportunities for well-qualified Florida residents.

Key Responsibilities

• Conducting individual meetings with supervisors and employees to facilitate their professional development
• Directing and evaluating supervisor performance through management reports
• Provide oversight to ensure that all benchmarks, including key performance indicators (KPIs) and service level agreements (SLAs), are consistently met
• Ensure timely and accurate reporting of claims to excess carriers, adhering to all requirements to avoid coverage issues
• Maintaining a closing ratio of 97% for claims
• Reviewing and approving reserve requests beyond the supervisory level
• Organizing and leading supervisor meetings with co-managers
• Participating in roundtable discussions and monitoring team meetings
• Ensuring all client profiles are kept up to date
• Attending client meetings as needed
• Assisting with conducting internal branch audits
• Addressing issues related to FMLA, disability, and probation status in coordination with senior management and HR
• Contributing to proposal development and presentations for new business opportunities as requested
• Carrying out responsibilities including hiring, conducting performance evaluations, & managing budgets
• Carrying out other duties as assigned or requested by Senior Management

Skills, knowledge & expertise

• 5+ years of experience handling and settling Workers’ Compensation claims, including Medical Only, Lost Time/Indemnity, and Legal/Litigation
• Previous experience in a supervisory, management, or leadership role
• Possess and maintain FL-All Lines Adjuster or Workers’ Compensation License
• Proficiency with Microsoft Office Suite and other various business-related software programs
• College degree and/or professional designations such as AIC, ARM, CPCU, AIM, CWCL, etc. preferred
• Self-motivated, reliable, and proactive, consistently following through on tasks and responsibilities
• Outstanding written and verbal communication skills, effectively engaging with diverse audiences in a timely manner
• Strong time management abilities, with a proven track record of meeting deadlines and managing competing priorities
• Exceptional multitasking and prioritization skills, along with excellent organization and documentation capabilities in a fast-paced, ever-changing environment
• Collaborative team player with strong interpersonal skills
• Detail-oriented with a strong ability to make decisions and solve problems efficiently
• Ability to work both independently and collaboratively with minimal supervision
• Demonstrates discretion when handling sensitive and confidential information
• Comfortable engaging with individuals at all levels within an organization
• Proven ability to mentor and train team members, fostering a collaborative and productive work environment

Benefits

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.