Workers' Compensation Claim Team Leader

The Hartford; Scottsdale (AZ); Hybrid; USD 86,000 - 130,000; Full time

Benefits offered by this job

Hybrid/Remote schedule

Job summary

The Hartford is hiring a Team Leader in Claims to manage investigation, compensability, disposition, and settlement following policy and regulatory guidelines. You will guide staff, monitor reserves and costs, and drive improvements in loss-cost containment.

Strong leadership, communication, and analytical skills are required, with experience in workers' compensation claims and a proactive coaching approach. Hybrid or remote work options available near specified office locations.

Qualifications

• Strong leadership skills in terms of teaching, guiding, coaching and developing staff.
• Strong communication skills, both verbal and written regardless of audience demographic.
• Possess analytical and critical thinking skills.
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently.

Responsibilities

• Manage claim professionals with corresponding claim inventories.
• Utilize various financial reporting tools to monitor and address reserve accuracy and trending.
• Manage and implement change including explaining drivers for business goals.
• Stay current on issues impacting personal and/or commercial business including industry and marketplace trends.
• Use critical thinking to gather information, apply sound reasoning and make decisions.
• Oversee the investigation, disposition, and settlement of claims in compliance with standards.
• Accurately assess indemnity and expense exposure and set reserves.
• Train, coach and develop staff to achieve goals.

Skills

Leadership

Communication

Analytical thinking

Critical thinking

Customer service

Decision making

Staff development

Education

Bachelor's Degree preferred

Job description

Team Leader Claims - CH08AE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. The Workers' Compensation department is currently hiring for a Team Leader. The Team Leader will manage and direct claim investigation, compensability determination, disposition, and settlement, in compliance with corporate claim settlement policies and procedures. They will seek to effectively manage allocated loss costs relative to budget guidelines and fully comply with statutory, regulatory and ethics requirements. The Team Leader will communicate and promote a thorough understanding of the organization's vision, strategies, and business goals. Through effective training, coaching, and staff development, they will enable optimal job performance and help employees achieve their individual and professional goals.

Responsibilities

• Manage claim professionals with corresponding claim inventories
• Utilize various financial reporting tools to monitor and address reserve accuracy and trending
• Manage and implement change including explaining drivers for business goals
• Stay current on issues impacting personal and/or commercial business including industry and marketplace trends, strategic direction of the organization
• Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions based on a mixture of analysis, experience and judgment
• Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler
• Oversee the completion and execution of the investigation, disposition, and settlement of claims, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements
• Accurately and timely assess the indemnity and expense exposure of assigned claims and manage the accurate and timely setting of reserves
• Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines, and use resources appropriately
• Use claim functional knowledge to appropriately interpret and apply insurance coverage
• Maintain current knowledge of claim loss cost containment initiatives, and use them appropriately and consistently with company practices and procedures to manage assigned claims
• Identify and initiate mitigation, subrogation and other recovery opportunities on assigned claims
• Properly apply statutory laws and regulations of applicable jurisdiction
• Effectively train, coach and develop staff to enable them to perform their jobs and achieve individual and professional goals
• Embrace leadership role among claim Team Leaders and handlers and offer advanced expertise to help teammates
• Experience in leading and managing all levels of staff relative to experience, tenure and professional development

Qualifications

• Bachelor's Degree preferred
• Minimum 3 years of Workers Compensation Claims experience strongly preferred
• Strong leadership skills in terms of teaching, guiding, coaching and developing staff
• Strong communication skills, both verbal and written regardless of audience demographic
• Knowledge of medical terms is strongly preferred
• Possess analytical and critical thinking skills
• Demonstrated track record of consistent and timely follow through for customer needs
• Strong understanding of reserve accuracy relative to claim exposures both property damage and bodily injury
• Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently
• Strong understanding of financial and operational reports for analysis and action planning

Additional Information

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Las Vegas, NV, Lake Mary, FL, Phoenix, AZ, or Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $86,400 - $129,600

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us

Every day, a day to do right. Showing up for people isn't just what we do. It's who we are - and have been for more than 200 years. We're devoted to finding innovative ways to serve our customers, communities and employees-continually asking ourselves what more we can do. What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it's these values that drive all of us to do more and to do better every day.