Workers' Compensation Claim Supervisor

CCMSI; Irvine (CA); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

4 weeks PTO

10 paid holidays

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

401(k) plan

ESOP

Job summary

CCMSI in Irvine, CA is seeking a California Workers' Compensation Claim Supervisor to oversee investigations, adjustments, and supervision of assigned claims, leading a team across multiple client accounts.

You will ensure compliance with corporate standards, develop staff, and deliver high-quality outcomes while navigating CA regulations and licensing requirements. This role offers growth and a collaborative environment with opportunities for advanced training.

Qualifications

• 10+ years of Workers’ Compensation claims handling, including investigation, evaluation and resolution.
• 3+ years of supervisory experience within Workers’ Compensation.
• SIP Certification.
• Ability to lead adjusters in a fast-paced, compliance-driven environment.
• Strong knowledge of California WC regulations and compliance.
• Active California WC adjuster license.
• Effective communication with adjusters, clients, and internal partners.
• Understanding of entry- and mid-level WC adjusting roles.

Responsibilities

• Supervise all claim activity for assigned accounts, ensuring compliance with standards and client requirements.
• Investigate, evaluate, adjust, reserve, and resolve claims within authority levels.
• Oversee claim-related expenses, payments, settlements and vendor services.
• Direct handling of complex and litigated claims with guidance to staff.
• Train, mentor, and develop team members through coaching and oversight.
• Maintain accurate claim documentation and diary management.

Skills

WC Claims

Supervisory experience

CA WC regs

SIP Certification

CA adjuster license

Leadership

Education

Bachelor’s degree or equivalent

Job description

Overview

Workers' Compensation Claim Supervisor

Location: Irvine, CA (reporting remotely)

Schedule: 8:00am - 4:30pm (PST)

Salary Range: $90,000 - $105,000 ( depending on experience)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The California Workers' Compensation Claim Supervisor oversees the investigation, adjustment, and supervision of assigned claims while leading a team responsible for multiple client accounts, including photography, PEO, tree trimming, and extermination industries. This position may be used as an advanced training role for future management opportunities. The Supervisor is accountable for delivering exceptional claim service, developing staff, maintaining compliance with Corporate Claim Standards and client-specific requirements, and ensuring quality outcomes for CCMSI clients.

Responsibilities

At CCMSI, we seek supervisors who are strong people leaders, understand the impact every claim has on an individual's livelihood, hold themselves and their teams accountable, and view challenges as opportunities to develop talent and drive excellence.

• Supervise and direct all claim activity for assigned accounts, ensuring compliance with CCMSI claim handling standards, client-specific requirements, and applicable laws.
• Investigate, evaluate, adjust, reserve, and resolve claims within established authority levels and industry best practices.
• Oversee claim-related expenses, payments, settlements, and vendor services to ensure appropriate, cost-effective claim management.
• Direct the handling of complex and litigated claims while providing guidance and support to claim staff.
• Train, mentor, and develop team members through ongoing coaching, education, and performance oversight.
• Maintain accurate claim documentation, diary management, and quality standards across assigned accounts.

Qualifications

Required

• 10+ years of Workers’ Compensation claims handling experience, including full claim investigation, evaluation, and resolution.
• 3+ years of p rior supervisory or people‑lead experience within Workers’ Compensation.
• SIP Certification
• Demonstrated ability to lead and oversee adjusters in a fast‑paced, compliance‑driven environment while maintaining quality and service standards.
• Strong understanding of California Workers’ Compensation regulations, claim practices, and compliance requirements.
• Active Workers’ Compensation adjuster license in California.
• Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
• Working knowledge of entry- and mid‑level WC adjusting roles and workflows.

Nice to Have

• Bachelor’s degree or equivalent combination of education and experience.
• Experience supporting multiple accounts, including: PEO, tree trimming, banking, exterminators, and photography.
• AIC, CPCU, or ARM preferred
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team‑based work environment

How We Measure Success

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow‑through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSI’s good‑faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.
• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.