Workers’ Compensation and Employee Services Coordinator

Patagonia; Reno (NV); On-site; USD 66,000 - 74,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Leave of absence plans

Job summary

Patagonia is seeking a Workers’ Compensation and Employee Services Coordinator in Reno, NV onsite. You will serve as the primary contact for workers’ compensation claims, coordinate with vendors, review injury reports, and support return-to-work decisions with appropriate documentation.

The role also handles FMLA eligibility and acts as a PCJ resource for employees. You will maintain accurate records, ensure state-law compliance, and partner with People & Culture to support inquiries, intake,

Qualifications

• 2+ years of workers’ compensation experience including return-to-work coordination.
• FMLA/leave of absence experience and eligibility review.
• Case management experience in retail, warehousing, or service environments.
• Ability to maintain confidentiality and professionalism.
• Strong communication skills with diverse employee populations.

Responsibilities

• Serve as primary contact for workers’ compensation/occupational injury claims.
• Coordinate with third-party provider on injury/status reports and eligibility.
• Assess injuries to determine transitional work or leave needs.
• Communicate restrictions to enable suitable return-to-work options.
• Maintain accurate injury records and ensure compliance with state laws.
• Support PCJ inquiries and provide timely guidance to resources.

Skills

Customer service

Organized

Compassionate

Effective communication

Detail oriented

Collaborative

Confidentiality

Education

Bachelor’s degree preferred

Tools

Workday

SharePoint

Excel

Word

Outlook

AbsenceSoft

Job description

Role: Workers’ Compensation and Employee Services CoordinatorTeam : Absence Management and People OpsScope: Individual Contributor, P2Years of Experience : 2+Location: Reno, NV (Onsite)Compensation: $66,000 to $74,000 USD AnnualOverview:Reporting to the Director, Absence Management and People Ops in People, Culture, and Justice (PCJ), the Workers’ Compensation and Employee Services Coordinator serves as the primary contact for all Patagonia business lines to support employees following occupational injuries/illnesses and workers’ compensation claims. Acting as a liaison between the employee, third party vendor, and business lines, the Coordinator will ensure a timely review of all work status and injury reports to facilitate a smooth transition back to work, following occupational injury or illness. The Coordinator will maintain accurate reporting of all claims, return to work decisions with or without transitional work assignments, and will document information to meet compliance requirements.This role also serves as the first point of contact for PCJ questions for Reno-based employees and is responsible for directing employees to appropriate resources. As a part of the PEE Services team, this role may be expected to support various HR-related functions, including I-9 inquiries and audits, document retention and collection, and responding to employee inquiries.By supporting employees through safe, compliant, and compassionate return-to-work processes, this role helps care for our people so they can continue contributing to Patagonia’s mission: we’re in business to save our home planet.What You’ll Do:Worker’s Compensation & Return to Work:Serves as the primary point of contact for workers’ compensation/occupational injury claimsPartners with third-party provider to receive and review injury and work status reportsAssesses employee’s injury/illness and determines if transitional work assignment can be sought or if employee requires leave of absenceCommunicates with business lines regarding the injured employee’s restrictions to determine available transitional work assignments to support return to workCoordinates employees return to work including documenting any decisions for transitional work assignments and ensures all necessary documentation is completed in compliance with state laws and company policiesReviews and determines eligibility for FMLA leave if employee is unable to return to work; designates leave accordinglyCollaborates with Senior ADA specialist as appropriate if employee returns to work with permanent restrictionsMaintains accurate record of occupational injuries/illness and decisions on transitional work assignmentsEnsures compliance with state workers compensation laws and company policiesBuilds and fosters partnerships with People and Culture Business Partners to maintain knowledge of respective business areas and partner on overlapping mattersPartners with support team members for reporting workers compensation/occupational injury and illness claimsProvide support, as needed, to team members to process and review non-occupational injuriesAssists employee in understanding benefit information during workers’ compensation claim and refers to Benefit Partner as neededPeople OperationsSupport employees with PCJ-related inquiries by providing guidance, resources, and timely direction to appropriate channels or resources.Ensure continuity of service by providing backup coverage for People Operations Specialists and managing incoming help desk requests.Contribute to other People Operations initiatives and responsibilities as assignedAs an individual contributor, conduct your work in alignment with Patagonia’s Leadership Expectations - Leading Self principles: Build People + Teams, Drive Results, Demonstrate Good Judgement, and Champions Vision + Purpose.Who You AreCustomer obsessed – Service minded with a sense of urgency in responding to employees. You are genuinely passionate about providing a level of service far beyond what is required and care deeply about improving experiences for employees.Organized – Able to manage multiple tasks, employee interactions, and required communications on a continuous basis. Follow up as necessary to ensure all issues are addressed and necessary parties are communicated with in a timely manner.Compassionate – Ability to demonstrate patience and empathy towards distressed individuals.Effective Communicator – Accurately and thoroughly relay pertinent information to others in writing and by phone.Detail oriented – Dots all i's and crosses all t's. Ability to stay focused, follow through, and produce accurate work.Collaborative – Ability to work and partner effectively with team members and employees of all levels to develop solutionsExperience You Bring:2+ years of workers’ compensation experience including providing temporary work assignments and return to work2+ years of FMLA/leave of absence experience including eligibility review and designationsCase management experience in retail, warehouse, and customer service preferredExperience managing workers’ compensation claims in various statesDemonstrated ability to manage fluctuating caseloads and maintain compliance with company, state, and federal regulationsStrong computer skills (Workday, SharePoint, Excel, Word, and Outlook)Vendor case management systems (FROL, AbsenceSoft, or similar)Ability to maintain confidentiality and professionalismExcellent communication skills in working with a diverse employee population. The ability to write clearly and persuasively in addition to defining problems and articulating solutions within a group setting.Demonstrate initiative, is conscientious and provides complete follow-through on all areas of responsibilityBachelor’s degree in a related area is preferred but not required (e.g., human resources or equivalent field).Hiring Range: $66,000 to $74,000 USD AnnualAt Patagonia, pay ranges are assigned to a job based on the location-specific market median of similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. Note the full pay range for this role ranges from: $62,700 - $94,100 USD Annual. The Hiring Range reflects where in the range we intend to hire for this role.BenefitsPatagonia offers a comprehensive benefits package, including medical, dental, vision, retirement and leave of absence plans. Benefit plans may vary slightly depending on the nature of your employment.Workplace Location OverviewThis position is On-Site , requiring employees to work at our Reno office during standard business hours, Monday to Friday.Employee Conduct It is the responsibility of every employee to contribute to a positive, inclusive work environment through cooperative and professional interactions with co-workers, customers and vendors.Equal Employment OpportunityAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.