Workers' Compensation Admin

Iowa Orthopedic Center; Des Moines (IA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

160 hours PTO

Health & dental insurance

401(k) with match

Career growth opportunities

Job summary

Iowa Orthopedic Center invites a proactive Workers’ Compensation Admin to bridge diagnosis and recovery within a collaborative team. This hybrid role combines in-office days with remote work, offering strong growth potential and a supportive environment.

Responsibilities include fax and phone handling, billing coordination, scheduling, worklist oversight, and case management support, all while maintaining confidentiality and accuracy in a patient-focused setting.

Qualifications

• High school diploma or equivalent.
• 2-4 years of administrative assistant experience.
• Experience with contract management or document tracking.
• Technology savvy.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Naturally curious with a desire to learn, ask thoughtful questions, and continuously improve processes.
• Excellent listening and writing skills with the ability to remain neutral and objective when documenting information.
• Ability to handle sensitive information with the utmost discretion and confidentiality.
• Self-motivated with a strong sense of ownership, initiative, and accountability.
• Knowledge of healthcare software preferred.
• Understanding of regulatory requirements in a medical setting.

Responsibilities

• Fax Management: Monitor incoming faxes and route them to the appropriate coordinator.
• Phone Support: Answer calls in the phone queue and manage voicemail messages.
• Billing and Documentation: Send reports to vendors and verify billing is entered correctly; follow up on unpaid invoices after three unsuccessful attempts by the coordinator; reach out to adjusters to confirm billing details and request payment for outstanding services, including surgeries.
• Scheduling: Schedule all imaging and EMG appointments; submit vendor referrals; schedule outside referrals when there is no provider preference; schedule outside imaging and injections as needed.
• Worklist Oversight: Monitor and manage the EFR and OPT worklists; maintain the No-Show list and create tasks for coordinators as needed.
• Case Management Support: Address emails related to unattached cases; process UC referrals after hours; serve as the backup for the WC TCC.

Skills

Administrative skills

Strong organizational skills

Attention to detail

Multitasking

Excellent listening & writing

Discretion/confidentiality

Curiosity & continuous improvement

Education

High school diploma or equivalent

Job description

Description

Are you a self-driven organizer ready to play a pivotal role in a patient’s healing journey? Join Iowa Ortho as a Workers' Compensation Admin—the bridge between diagnosis and recovery—and drive patient success within a collaborative team offering 160 hours of PTO, competitive benefits, and real room to grow.

Role Overview

Iowa Orthopedic Center is actively seeking an Workers’ Compensation (WC) Admin to ensure smooth daily operations. This role requires a proactive, highly organized professional who can anticipate needs, manage multiple priorities, and maintain confidentiality while supporting key leaders.

**This role will be hybrid: 2 day in office and 3 days remote**

Key Responsibilities

Fax Management: Monitor incoming faxes and route them to the appropriate coordinator.

Phone Support: Answer calls in the phone queue and manage voicemail messages.

Billing and Documentation:

• Send reports to vendors and verify billing is entered correctly.
• Follow up on unpaid invoices after three unsuccessful attempts by the coordinator.
• Reach out to adjusters to confirm billing details and request payment for outstanding services, including surgeries.

Scheduling:

• Schedule all imaging and EMG appointments; submit vendor referrals.
• Schedule outside referrals when there is no provider preference.
• Schedule outside imaging and injections as needed.

Worklist Oversight:

• Monitor and manage the EFR and OPT worklists.
• Maintain the No-Show list and create tasks for coordinators as needed.

Case Management Support:

• Address emails related to unattached cases.
• Process UC referrals that come in after hours.
• Serve as the backup for the WC TCC.

Requirements

• High school diploma or equivalent.
• 2-4 years of administrative assistant experience.
• Experience with contract management or document tracking.
• Technology savvy.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Naturally curious with a desire to learn, ask thoughtful questions, and continuously improve processes.
• Excellent listening and writing skills with the ability to remain neutral and objective when documenting information.
• Ability to handle sensitive information with the utmost discretion and confidentiality.
• Self-motivated with a strong sense of ownership, initiative, and accountability.
• Knowledge of healthcare software preferred.
• Understanding of regulatory requirements in a medical setting.

What We Offer

• Competitive Compensation & Benefits: Health and dental insurance, 401(k) with company match, profit-sharing, and employee discounts.
• Work-Life Balance: 160 hours of Paid Time Off (PTO) plus paid holidays.
• Growth & Culture: A collaborative team environment, state-of-the-art facilities, and ongoing professional development opportunities.

About Iowa Ortho

At Iowa Ortho, a physician-owned orthopedic center of excellence, we are dedicated to delivering gold-standard healthcare. We foster a supportive, cutting-edge work environment guided by our IMPACT values: Innovation, Motivation, Passion, Accountability, Commitment, and Teamwork.

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

*Iowa Ortho is a privately held medical practice. Candidates who receive a conditional offer of employment at Iowa Ortho will be required to complete a criminal background check, education verification, reference checks, and an initial TB test.

*Iowa Ortho is committed to a diverse and inclusive workplace. Iowa Ortho is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.