Workers' Comp Team Lead: Coaching & Workflow

Dmlawusa; Kansas City (MO); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to a 4% match

3 weeks paid time off

Paid holidays

Free on-site parking

Supportive HR team

Job summary

DM Injury Law is seeking a Workers’ Compensation Team Lead to guide a growing team of Case Managers and Legal Assistants. The role emphasizes coaching, process improvements, and delivering excellent client service in a law firm setting.

The ideal candidate has workers’ compensation case management experience, strong leadership, and a collaborative approach. Competitive base salary based on experience; pay: ~75,000/year.

Qualifications

• High School Diploma or GED required.
• Experience at a workers’ compensation law firm required.
• Supervisory or mentoring experience strongly preferred.

Responsibilities

• Lead interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
• Provide coaching, performance discussions, and development planning for team members.
• Train new team members and maintain department training materials and procedures.
• Review case files to ensure accuracy, compliance, and adherence to firm standards.
• Identify workflow challenges and opportunities to improve efficiency and client service.
• Develop and maintain department procedures and best practices.
• Serve as escalation resource for complex case management and client service issues.
• Monitor productivity, caseload distribution, and service levels to meet goals.
• Track department metrics and recommend improvements to enhance performance.

Skills

Communication

Organization

Coaching

People management

Education

High School Diploma or GED

Job description

DM Injury Law is seeking a Workers’ Compensation Team Lead to guide a growing team of Case Managers and Legal Assistants. The role emphasizes coaching, process improvements, and delivering excellent client service in a law firm setting.

The ideal candidate has workers’ compensation case management experience, strong leadership, and a collaborative approach. Competitive base salary based on experience; pay: ~75,000/year.