Workers Compensation Team Lead

Dmlawusa; Kansas City (MO); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to a 4% match

3 weeks paid time off

Paid holidays

Free on-site parking

Supportive HR team

Job summary

DM Injury Law is seeking a Workers’ Compensation Team Lead to guide a growing team of Case Managers and Legal Assistants. The role emphasizes coaching, process improvements, and delivering excellent client service in a law firm setting.

The ideal candidate has workers’ compensation case management experience, strong leadership, and a collaborative approach. Competitive base salary based on experience; pay: ~75,000/year.

Qualifications

• High School Diploma or GED required.
• Experience at a workers’ compensation law firm required.
• Supervisory or mentoring experience strongly preferred.

Responsibilities

• Lead interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
• Provide coaching, performance discussions, and development planning for team members.
• Train new team members and maintain department training materials and procedures.
• Review case files to ensure accuracy, compliance, and adherence to firm standards.
• Identify workflow challenges and opportunities to improve efficiency and client service.
• Develop and maintain department procedures and best practices.
• Serve as escalation resource for complex case management and client service issues.
• Monitor productivity, caseload distribution, and service levels to meet goals.
• Track department metrics and recommend improvements to enhance performance.

Skills

Communication

Organization

Coaching

People management

Education

High School Diploma or GED

Job description

DM Injury Law is one of the fastest-growing personal injury firms in the Midwest — 70+ attorneys, 200 support staff, and offices across 10 markets including Kansas City, St. Louis, Denver, Omaha, and Oklahoma City. Founded in 2013, the firm's growth has been driven by professional, compassionate legal representation for clients after life‑altering personal injury events.

Join us and be part of a team that prioritizes innovation, collaboration, and continuous development!

• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays
• Free on‑site parking
• Stable job with a growing law firm and a collaborative and supportive HR team

Job Overview:

The Workers’ Compensation Team Lead is responsible for leading, developing, and supporting a team of Case Managers while helping drive the overall success of the department. This role provides coaching, training, and performance guidance, partners with leadership on process improvements, and maintains an active caseload to ensure efficient case management and a positive client experience.

We are seeking an experienced workers' compensation professional who is passionate about developing people, improving processes, and delivering exceptional client service. The ideal candidate has a strong understanding of workers' compensation case management within a law firm environment and is comfortable coaching others, providing guidance, and leading by example.

Competitive base salary based on your experience. Pay: ~$75,000/year

Key Responsibilities:

Team Leadership

• Assist with interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
• Conduct regular coaching, performance discussions, and development planning for team members.
• Train new team members and maintain department training materials and procedures.

Quality & Process Management

• Review case files and case management activities to ensure accuracy, compliance, and adherence to firm standards.
• Identify workflow challenges, recurring issues, and opportunities to improve efficiency, service delivery, and case outcomes.
• Develop and maintain department procedures, best practices, and process documentation.

Client Service & Operations

• Serve as a resource and escalation point for complex case management and client service issues.
• Monitor team productivity, caseload distribution, and service levels to ensure departmental goals are met.
• Track department metrics and recommend improvements to enhance performance and the client experience.
• Collaborate with attorneys, management, and other departments to support efficient case handling and operational success.

Ideal Candidate:

• Compassionate, professional, and service-oriented with a genuine desire to help clients.
• Strong communicator who can build relationships with clients, attorneys, medical providers, and internal stakeholders.
• Highly organized with strong attention to detail and the ability to manage multiple priorities.
• Calm, resourceful, and solution-oriented. Exercises sound judgment and discretion when handling confidential information.
• Self‑motivated and accountable, with the ability to work independently and as part of a team.

Requirements:

• High School Diploma or GED required
• Previous workers’ compensation law firm experience required.
• Prior supervisory, team leadership, training, or mentoring experience strongly preferred.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.