Workers' Comp Claim Assistant - (Onsite: Reno, Nevada)

Davies North America; Reno (NV); On-site; USD 2,204,000 - 2,205,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with employer matching

Discretionary Time Off and PTO

Paid holidays

Life insurance and disability coverage

Job summary

Davies North America in Reno, NV is seeking a Worker’s Comp Claims Assistant to support our claims operations team. This entry‑level role provides clerical, administrative and customer service support to adjusters and leadership.

You will manage claim files, data entry, correspondence, and document management, with growth potential into an adjuster role. Strong organizational skills, detail orientation, and proficiency with Microsoft Office are essential.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative, clerical, customer service, or insurance-related experience.
• Medical/Medical record experience a HUGE PLUS!
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams.
• Ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and commitment to accuracy.
• Professional and customer-focused approach to work.

Responsibilities

• Receive and process claim notices and establish new claim files.
• Enter claim information into internal claims management systems and route assignments.
• Maintain claim documentation, records, and electronic files.
• Assist adjusters with administrative tasks and follow-up activities.
• Process incoming and outgoing correspondence related to claim files.
• Process mail, faxes, and electronic communications; organize documentation.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim-related reports and correspondence.
• Data entry with high accuracy; support document preparation and records management.
• Coordinate workflow and support special projects.
• Answer calls and respond to inquiries from policyholders and vendors; provide professional customer service.

Skills

Administrative experience

Customer service

Data entry

Microsoft Office

Outlook

Excel

Word

Teams

Education

High school diploma

Tools

Claims management systems

Document management platforms

Outlook

Excel

Word

Teams

Job description

Department: Claims Administration & Adjusting

Compensation: $16.00 - $19.00 / hour

Location: Reno, NV

Description

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies North America is seeking a Worker's Comp Claims Assistant to support our claims operations team in our Reno, Nevada office. This position plays a critical role in maintaining efficient claim administration by providing clerical, administrative, and customer service support to adjusters, supervisors, and claims leadership. This role is an entry level position with the opportunity to grow into an adjuster! The ideal candidate is highly organized, detail‑oriented, and able to effectively manage multiple priorities in a fast‑paced claims environment.

Key Responsibilities

Claims Administration Support

• Receive and process claim notices received via phone, email, fax, and other communication channels.
• Establish new claim files and enter claim information into internal claims management systems.
• Route claim assignments to appropriate adjusters and teams.
• Maintain accurate claim documentation, records, and electronic files.
• Assist adjusters with claim‑related administrative tasks and follow‑up activities.
• Process incoming and outgoing correspondence related to claim files.

Mail & Document Management

• Process incoming and outgoing mail, faxes, and electronic communications.
• Upload, index, and organize claim documentation, reports, photos, invoices, and other supporting materials.
• Maintain claim registers, logs, and internal tracking systems.
• Prepare and distribute claim‑related correspondence and reports.

Clerical & Administrative Support

• Perform data entry with a high degree of accuracy and attention to detail.
• Support claim teams with document preparation, scanning, filing, copying, and records management.
• Assist with check requests, payment processing, recoveries, and reimbursement documentation.
• Prepare reports and provide administrative support to claims leadership as needed.
• Coordinate office workflow activities and support special projects.

Customer Service

• Answer incoming calls and respond to inquiries from policyholders, claimants, clients, vendors, and business partners.
• Provide professional and courteous customer service while maintaining confidentiality.
• Escalate issues and urgent matters to the appropriate claims professionals.
• Support internal and external stakeholders through effective communication and timely follow‑up.

Skills, knowledge & expertise

Required

• High school diploma or equivalent.
• 1+ years of administrative, clerical, customer service, or insurance‑related experience.
• Medical/Medical record experience a HUGE PLUS!
• Strong data entry and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including:
  • Outlook
  • Word
  • Excel
  • Teams
• Ability to manage multiple priorities in a deadline‑driven environment.
• Strong attention to detail and commitment to accuracy.
• Professional and customer‑focused approach to work.

Preferred

• Prior experience in insurance, claims administration, or a related professional services environment.
• Familiarity with claims management systems and document management platforms.
• Experience handling confidential information and sensitive documentation.
• Experience supporting adjusters or claims professionals.

Skills & Competencies

• Strong organizational and time‑management skills.
• Ability to effectively prioritize work and meet deadlines.
• Excellent customer service and interpersonal skills.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to work independently and collaboratively within a team environment.
• High degree of professionalism, reliability, and accountability.
• Adaptability and willingness to learn new systems and processes.

Equal Employment Opportunity & Legal Notices

Benefits

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

Compensation Transparency

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.

Background Check & Fair Chance Compliance

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Massachusetts Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We do not use sites like Facebook, Craigslist, or Telegram to recruit or interview potential employees or contractors. If you have been asked to provide any information through any method other than our career portal, please email us at [e-mail]