Worker's Compensation Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

ArcBest in Fort Smith, AR is seeking a detail-focused Worker's Compensation Coordinator to provide clerical support to our compensation team and help manage risk issues across the organization. You will handle filing forms, process daily mail, coordinate with injured workers within 24 hours, and collaborate with administrators to streamline claim workflows.

This hourly role requires accuracy, strong communication, and the ability to manage multiple priorities during a typical 8:00 am–5:00 pm

Qualifications

• Bachelor's Degree or equivalent experience, preferred.
• No prior experience required.

Responsibilities

• Process daily mail and forward to the appropriate administrator or supervisor.
• Contact injured workers within 24 hours of an injury.
• File state workers' compensation forms electronically.
• Issue drafts and mileage verifications to support investigations.
• Provide clerical support to managers and director.
• Manage calls from claimants, providers, and company personnel.
• Collaborate to streamline department processes.
• Process recovery drafts and index claims documents.
• Handle Alternate Work Program paperwork.
• Assist with other duties as assigned.

Skills

Attention to detail

Communication

Decision making

Knowledge of claims

Managing priorities

Negotiation

Investigation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Job Description

The Worker's Compensation Coordinator is responsible for providing clerical support for all Worker's Compensation Administrators, Supervisors, Managers, and Director in managing risk issues for the Corporation.

Responsibilities

• Electronically process daily mail to ensure it is forwarded to the appropriate administrator or supervisor.
• Contact and provide customer service for injured workers within 24 hours of an injury during the normal work week.
• Electronically file various state workers' compensation forms.
• Issue drafts and mileage verifications to support the investigation and proper handling of claims.
• Provide clerical support to the Manager and Director of the department.
• Manage telephone calls from claimants, providers, and company personnel.
• Collaborate with Resolution Administrators, Supervisors, Managers, and Director to streamline department processes.
• Process recovery drafts.
• Index claims documents as assigned.
• Process Alternate Work Program paperwork.
• Other duties and projects as assigned.

Requirements

Education:

• Bachelor's Degree or equivalent experience, preferred

Experience:

• No prior experience necessary

Computer Skills:

• Proficient in Microsoft Office Suite.

Competencies:

• Accuracy and Attention to Detail
• Claims Advocacy
• Communication
• Decision Making and Critical Thinking
• Knowledge of Claims
• Managing Multiple Priorities
• Negotiation and Settlement
• Workers' Compensation Claim Investigation

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest is a multibillion-dollar integrated logistics company that's helped businesses build better supply chains for over a century. With 14,000+ employees across 230 campuses and service centers, we connect owned assets, a broad brokerage network and innovative technology to deliver end-to-end supply chain solutions for customers around the world.

An Equal Opportunity Employer M/F/Vet/Disability