Workday Support Specialist / Workday Functional Analyst (Tier 2 and Tier 3 work overlap)

Kognitiv Inc.; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Kognitiv Inc. is seeking a skilled Workday Functional & Technical Support Analyst to join our client-focused team in the United States.

You will serve as the primary Workday support specialist (Tier 1/2) and contribute to enhancements while delivering excellent service to diverse industries. The role requires at least 2 years of hands-on Workday experience, strong analytical and communication skills, and the ability to coordinate across time zones and remote teams.

Qualifications

• Minimum 2+ years of hands-on Workday support or configuration.
• Knowledge of Workday processes, security roles, org structures, and reporting.
• Excellent verbal and written English communication; able to interface with clients and remote teams.

Responsibilities

• Provide day-to-day transactional Workday support and guidance for clients (Tier 1/2).
• Manage the client help desk, triage and resolve Workday incidents and service requests with proper escalation.
• Assist in Workday system enhancements: report development, testing, data loading, and using integration tools.
• Deliver tasks quickly and accurately to meet SLAs and drive client satisfaction.

Skills

Workday experience

Analytical thinking

Client communication

Time zone coordination

Tools

Workday Reports

Workday Integrations

Data loading tools

Job description

At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

Ready to do your best work? Join us.

Are You Ready to Be the Client’s Workday Hero?

We are seeking a highly motivated and experienced Workday Functional & Technical Support Analysts to join our growing team. This is a critical client-facing role that blends day-to-day operational support with configuration and enhancement work across various industries.

If you thrive in a fast-paced environment, excel at solving complex problems, and are passionate about delivering exceptional client service, we want to hear from you!

What You Will Do: Day-to-Day Responsibilities

As an embedded consultant for our clients, you will act as the primary Workday support specialist (Tier 1/2) and enhancement resource:

• Client Support: Work independently and directly with clients to provide expert, day-to-day transactional support and “how-to” guidance for Workday.
• Incident Resolution: Manage the client help desk, receiving, interpreting, and resolving Workday incidents and service requests through a ticketing system, ensuring proper escalation and documentation through to final resolution.
• System Enhancements: Assist in Workday system enhancements, including new report development, testing execution, data loading, and utilizing integration tools.
• Delivery Excellence: Execute tasks quickly and accurately to meet strict Service Level Agreements (SLAs), maintaining a high commitment to client satisfaction and process improvement.

What You Will Bring: Qualifications

• Experience: Minimum 2+ years of hands-on experience supporting or configuring Workday environments.
• Workday Expertise: Base knowledge of Workday business processes, security roles, organizational structures, and reporting.
• Consulting Skills: Proven ability to work creatively and analytically in a problem-solving environment, managing timelines with little supervision.
• Communication: Excellent verbal and written English communication skills, with the ability to interface clearly and effectively with clients and remote teams.
• Work Environment: Capability to work across time zones (US hours expectation) and adapt to a high-volume, fast-changing environment.

Why Join Us?

This is an opportunity to significantly impact various global organizations by ensuring the seamless operation and enhancement of their Workday systems. We offer a platform for rapid skill development, diverse industry exposure, and a commitment to delivery excellence.

Kognitiv is an Equal Opportunity Employer

All applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Kognitiv will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.

Work Authorization

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Kognitiv.

Candidates who are currently employed by a client of Kognitiv or an affiliated Kognitiv business may not be eligible for consideration.

Estimated Application Deadline

This job postings’ application deadline is an estimate, but ultimately the fill date is flexible and the job will remain open until filled. Any updates on deadlines will be communicated through this job posting.