Workday Manager, Global Application Managed Services (AMS)

Collaborative Solutions; United States; Remote; USD 148,000 - 189,000; Full time

Job summary

An established industry player is seeking a Manager for Global Application Managed Services to provide expert guidance and support for Workday solutions. This pivotal role involves leading a team of consultants, ensuring successful project delivery, and enhancing operational efficiency. The ideal candidate will thrive in a fast-paced environment, leveraging their extensive Workday experience to drive improvements and foster collaboration across teams. With a focus on client success and team well-being, this position offers a unique opportunity to make a significant impact in the organization while enjoying a comprehensive benefits package and an entrepreneurial work culture.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 3-5 years of Workday or ERP consulting experience required.
• Proven experience in leading virtual teams and sales engagement.

Responsibilities

• Lead a team of Workday consultants across multiple engagements.
• Coordinate with stakeholders to create high business impact.

Skills

Workday Consulting

ERP Implementation

Team Leadership

Sales Engagement

Detail-oriented

Education

Bachelor's degree

Job description

The Manager – Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Key Responsibilities:

• Lead a team of Workday consultants across multiple engagements.
• Onshore Integration lead who leads Integration/Extend workstream for the assigned set of accounts (Workday Integration and/or Extend certification is mandatory).
• Apply and execute various AMS & Implementation methodologies/activities in these Workday FINS and/or HCM engagements.
• Collaboratively work with the GDC team on day-to-day activities, incidents, root cause analysis, and other work requests.
• Provide on-call support and holiday coverage as required.
• Deep knowledge in SLA constructs and adherence.
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to the operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for IT and the business at large.
• Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads, and data audits.
• Ensure system design fits the needs of the user.
• Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment.
• Drive continual business process improvements throughout the organization.

Skills & Requirements:

• Possess 3-5 years of Workday (or other ERP) Consulting implementation experience.
• Bachelor’s degree or equivalent.
• Proven experience leading a virtual team.
• Required characteristics: fast learner, detail-oriented, decisive, and enjoy fast-paced work environments.
• Must work well within and across teams to get things accomplished.
• Possess sales engagement experience estimating and presenting to prospects.

Salary and Other Compensation:

Applications will be accepted until 05/26/2025. The annual salary for this position is between $148,824 - $188,193 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas.
• Opportunity to do great work.
• Outreach programs that support communities and tap into your volunteer spirit.
• Learning opportunities to help current needs and advancement.
• Global operations, with opportunities in North America, Europe, and Asia Pacific.
• An abundance of Affinity groups to meet your needs.

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.