Workday EDM Forward Deployed Engineer (HCM Consultant)

Archer; Indianapolis (IN); On-site; USD 120,000 - 160,000; Full time

Job summary

Kainos is hiring a Workday EDM Forward Deployed Engineer (HCM Consultant) to operate as a client-embedded configuration specialist, driving adoption and deep integration of EDM from go-live onwards. You will bridge Kainos and the customer's internal teams, ensuring alignment with Customer Success and Product.

As the technical lead across multiple EDM accounts, you will resolve blockers, transfer knowledge, and guide clients through maturity stages to achieve self-sustaining adoption and reduced

Qualifications

• HCM Workday certification with hands‑on experience leading Workday deployments.
• Experience configuring live Workday environments inside enterprise customer environments.
• Proven ability to manage complex stakeholder environments.
• Experience resolving complex integration and configuration challenges independently.
• Strong communication skills to translate technical detail for non‑technical stakeholders.
• Ability to manage concurrent work across multiple accounts.
• Awareness of how technical adoption drives customer retention and platform value.
• Collaborative approach with knowledge sharing and team capability development.

Responsibilities

• Design, configure, and optimise EDM & Workday configuration within live customer environments.
• Remediate configuration debt, performance constraints, and architectural limitations before escalation.
• Resolve complex technical blockers and support the escalation process by providing context.
• Ensure technical continuity from implementation into the FDE engagement, with go-live onboarding.
• Enable client administrators through knowledge transfer, configuration guides, and templates.
• Identify technical signals of adoption risk and provide the CSM with health summaries.
• Guide clients through the three-stage maturity model, removing technical friction.
• Define and track account‑specific maturity milestones with the CS Manager.
• Feed structured product insight back to the Product team about constraints and gaps.
• Document account‑level technical history and share assets with fellow FDEs.

Skills

Workday configuration

Client collaboration

Stakeholder management

Configuration troubleshooting

Documentation

Communication

Account juggling

Knowledge sharing

Education

HCM Workday certification

Job description

Archer is collaborating with Kainos to connect them with exceptional professionals for this role.

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

Main Purpose Of Role

As a Workday EDM Forward Deployed Engineer (HCM Consultant) at Kainos, you will operate as an embedded EDM Workday configuration specialist working directly within customer environments, driving hands‑on adoption, optimisation, and deep business integration of EDM from go live onwards. You will be the technical bridge between Kainos and the customer; functioning as an extension of the client’s internal team while maintaining close alignment with Kainos's Customer Success, Support, Onboarding, and Product functions.

The Workday HCM Forward Deployed Engineer exists at the intersection of Workday Configuration, technical delivery and customer success. You will remove friction, resolve configuration blockers, enable client teams, and guide the client from go live through to high maturity usage — the point at which adoption is self‑sustaining, and churn risk is minimal.

You will be embedded across several Employee Document Management accounts concurrently, working in close partnership with the assigned Customer Success Manager on each account. The CSM owns the client relationship; you own the technical enablement and adoption.

Key Responsibilities

• Design, configure, and optimise EDM & Workday configuration within live customer environments, working as a trusted technical peer to client IT, HR, and operations teams.
• Proactively identify and remediate configuration debt, performance constraints, and architectural limitations before they require escalation.
• Resolve complex technical blockers and support the escalation process by providing rich environment context to accelerate case resolution.
• Ensure technical continuity from implementation into the FDE engagement, working closely with the Onboarding team at go live.
• Enable client administrators through direct knowledge transfer, producing configuration guides, integration documentation, and reusable templates to build sustainable internal capability.
• Identify technical signals of adoption risk and provide the CSM with regular technical health summaries to enable informed account reviews and early intervention.
• Guide clients through the three-stage maturity model, removing technical friction such as configuration gaps, integration failures, admin capability shortfalls, that prevents progression between levels.
• Define and track account‑specific maturity milestones jointly with the Customer Success Manager, using adoption metrics and usage data as evidence.
• Feed structured product insight back to the Product team, surfacing recurring configuration constraints, missing capabilities, and underserved enterprise use cases.
• Document account‑level technical history and contribute to the broader Forward Deployed function by sharing reusable assets, resolved issues, and deployment patterns with fellow FDEs.

Essential

What we are looking for:

• HCM Workday certification with demonstrable hands‑on experience in leading Workday deployments and configuring live Workday environments.
• Proven ability to work directly inside enterprise customer environments, building trusted technical relationships with client IT and HR operations teams.
• Proven experience of managing complex stakeholder environments.
• Experience resolving complex integration and configuration challenges independently, with a bias toward pragmatic, well‑documented solutions.
• Strong communication skills — able to translate technical detail clearly for non‑technical stakeholders.
• Ability to manage concurrent work across multiple accounts, balancing responsiveness with structured prioritisation.
• Awareness of how technical adoption drives customer retention and long‑term platform value.
• Collaborative working style with a genuine commitment to knowledge sharing and team capability development.

Desirable

• Practical working knowledge of Kainos EDM — configuration, document management, template design, workflow automation, and version management.
• Experience in a forward deploy, embedded engineering, or technical account management role, ideally within a SaaS or enterprise software environment.
• Familiarity with adjacent Workday modules (Recruiting, Learning, Talent, Adv Compensation) that intersect with EDM document workflows.
• Exposure to customer success metrics, adoption health scoring, or maturity frameworks.

Embracing our differences

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.