Work Tool Manager

Riggs Cat; Little Rock, Northern (AR, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Caterpillar work tools at Riggs dealership seeks an experienced Work Tool Manager to optimize inventory, improve profitability, and provide product expertise. You will collaborate with sales, service, parts, and management to ensure the right tools are available and properly matched to client applications.

You will own performance metrics such as inventory levels, gross profit growth, months of sales on hand, tool yield, and overall work tool sales performance, while mentoring staff and

Qualifications

• Bachelor's degree or equivalent with 5+ years in similar roles.
• Experience with heavy equipment/work tool inventory and sales support.
• Strong understanding of gross profit, inventory turns, and yield metrics.
• Ability to interpret sales and inventory data and translate into plans.
• Proficiency in Excel and CRM systems such as DBS/SalesLink/Salesforce.

Responsibilities

• Own and manage Caterpillar work tool inventory across the dealership.
• Monitor months of sales on hand and optimize inventory levels.
• Drive revenue and gross profit growth through tool sales opportunities and pricing.
• Maintain work tool knowledge and assist sales reps with selection and pricing.
• Provide training and support to sales and service staff.
• Analyze data and provide forecasts and recommendations to management.

Skills

Inventory management

Sales support

Product knowledge

Data analysis

Forecasting

Pricing discipline

MS Excel

CRM systems

Team collaboration

Education

Bachelor's degree

5 years of related experience

Tools

DBS

SalesLink

Salesforce

Excel

Outlook

Job description

Description

The Work Tool Manager is responsible for the overall performance of Caterpillar work tools across the dealership, with a focus on inventory management, product expertise, sales support, and profitable growth. This position serves as the dealership subject matter expert for Cat work tools and works closely with sales, service, parts, and management to ensure the right work tools are available and properly matched to client applications. This person owns key performance measures including inventory levels, gross profit growth, months of sales on hand, work tool yield, and overall work tool sales performance.

Primary Job Responsibilities

• Own and manage Caterpillar work tool inventory across the dealership, including stocking levels, availability, aging, transfers, and disposition of slow-moving inventory.
• Monitor and manage months of sales on hand to maintain appropriate inventory levels while supporting sales demand and minimizing excess or aged inventory.
• Drive work tool revenue and gross profit growth through sales opportunities, product mix, pricing discipline, and margin management.
• Monitor work tool yield and partner with sales management to increase work tool attachment opportunities with new and used machine transactions.
• Maintain expert-level knowledge of Cat work tool products, applications, compatibility, features, benefits, and competitive positioning.
• Assist sales reps with work tool selection, configuration, compatibility, pricing, availability, and client application requirements.
• Provide product training and ongoing support to sales reps and dealership personnel to improve work tool knowledge and selling effectiveness.
• Analyze sales, inventory, margin, aging, and yield data and provide regular performance updates, forecasts, and recommendations to sales management.
• Coordinate with Caterpillar, sales, service, and parts on work tool programs, ordering, demonstrations, installations, deliveries, and sales opportunities.
• Develop plans to reduce aged inventory, improve inventory turns, grow market performance, and build positive relationships with Riggs team members, Caterpillar representatives, and clients.

Requirements

Preferred Experience

• Bachelor’s degree, 5 years of comparable experience, or equivalent combination of both.
• 3-5 years of heavy equipment, work tool/attachment, sales, product support, inventory management, or related experience preferred.
• Strong knowledge of Caterpillar equipment and work tool applications is preferred.
• Strong business awareness, analytical ability, and mathematical skills with an understanding of gross profit, inventory turns, months of sales on hand, and yield metrics.
• Ability to interpret sales and inventory data and translate findings into actionable business plans.
• Intermediate to advanced knowledge of Excel, Outlook, and other database or reporting systems.
• Experience using DBS, SalesLink, Salesforce, or other Caterpillar/dealership systems is preferred.

Work Environment, Conditions & General Information

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This employee must be able to exert 10 lbs of force frequently and 50 lbs of force on occasion. This position requires kneeling, standing, squatting, and grasping frequently. The noise level in the work environment is usually quiet. This position can be stressful during a high-volume industry. Ability to stay calm, prioritize, and delegate time responsibility is a must. Required travel up to 20%. This position is considered a safety sensitive position. The Job Description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Salary/Exempt

(9/11/2026)

RC2026