Work Study Only - Student Desk Consultant

OSU Oregon State University; Corvallis (OR); On-site; USD 17,000 - 28,000; Part time

Job summary

OSU's Valley Library is seeking Student Desk Consultants to provide frontline customer service in a busy circulation area. These roles are 10 to 24 hours per week, starting September 2026, with daytime, evening, or weekend shifts.

The positions offer professional development and advancement opportunities in a supportive environment. You will assist patrons with borrowing, library systems, and online resources, working closely with a diverse, multi-generational team to ensure accessibility and a

Qualifications

• Experience working with and supporting people from diverse backgrounds, experiences, and/or perspectives.
• Ability to communicate effectively to instruct others and support a team of coworkers.

Responsibilities

• Provides excellent and empathetic customer service, engaging in culturally appropriate and inclusive communication.
• Uses library systems to provide circulation services, including checking items in and out and registering patrons.
• Responds to patron questions in-person, over the phone, and online, and assists with online resources.
• Troubleshoots issues with loanable technology and library software in public areas.
• Follows OSU Libraries safety and security policies and reports issues.
• Upholds library values including patron privacy and user-centered service.

Skills

Diversity-friendly service

Effective communication

Job description

Job Description

This recruitment will be used to fill multiple Student Desk Consultant positions (10 to 24 hours per week) starting in September 2026 for the Valley Library Circulation Unit at Oregon State University (OSU). This position provides direct customer service to patrons. Student employees will work in a flexible and supportive environment. Scheduled hours may include daytime, evening, or weekend hours between 7am and midnight. Professional development and advancement opportunities are available.

Position Duties

• Provides excellent and empathetic customer service, engaging in culturally appropriate and inclusive communication. Clearly and effectively supports a diverse clientele in the use of library tools and strategies as part of a multi-generational team. (Communication/Equity & Inclusion/Teamwork)
• Uses library systems to provide circulation services, including checking items in and out and registering public patrons. Responds to patron questions in-person, over the phone, and online. Ensures the desk and other areas of the library are clean and maintained and that circulating items and supplies are inventoried, restocked, and prepared for use. (Technology/Communication)
• Responds to informational and reference questions. Conducts reference interviews and assists users in online searching and access to online electronic resources. Identifies and shares relevant resources with patrons with information needs, including knowing how and when to refer. (Communication/Critical Thinking/Technology)
• Answers basic questions about and troubleshoots issues with loanable technology and library software, computers and equipment throughout library public service areas. (Technology)
• Follows and explains OSU Libraries safety and security policies and procedures. Reports safety, security, and building maintenance issues. (Critical Thinking/ Professionalism)
• Upholds and explains library values while performing these duties, including but not limited to a commitment to access, patron privacy, and user-centered service. (Professionalism/Equity & Inclusion)

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Communication, Critical Thinking, Equity & Inclusion

Qualifications

• Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements
• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student: Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term*
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*
• *International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.

Required Qualifications

• Experience working with and supporting people from diverse backgrounds, experiences, and/or perspectives
• Ability to communicate effectively to instruct others and support a team of coworkers

Federal Work Study award

Federal Work Study award (inquire with [e-mail] if you are unsure about your FWS status)

Additional Required Qualifications

• This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq. Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Preferred Qualifications

• Experience providing in-person front-line customer service
• Experience troubleshooting and supporting technologies
• Fluency in two or more languages

Working Conditions / Schedule

Student Desk Consultants are required to work a minimum of 10 hours per week and must be willing to work during dead and finals week. Scheduled hours may include daytime, evening, or weekend hours between 7am and midnight.

Salary Range

Salary Range:

Dates

Anticipated Start Date: 2026-09-02
Anticipated End Date:

About Oregon State University

Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

Facts

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 cultural resource centers that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide

Locations

• Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
• Oregon State’s beautiful, historic and state-of-the- art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country.
• Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package

• Medical, Dental, Vision and Basic Life.
• OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.
• Future and current OSU employees can use the Benefits Calculator to learn more about the full value of the benefits provided at OSU.

Equal Opportunity Statement

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

Policy on Pay Transparency

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information. At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University. If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process. You are not required to note the presence of a disability on your application to receive an accommodation. Please request any reasonable accommodations for disability as early as possible in the application and search process. Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at [phone]. See Request an Accommodation Procedures for the OSU policy.

EEO/Anti-Discrimination Policy

Oregon State University, in compliance with state and federal laws and regulations, including Title IX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including in academic admissions and employment. The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy. Inquiries about Title IX may be referred to OSU’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both. OSU’s Title IX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA). For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under Title IX, contact EOA by phone: [phone], email: [e-mail], mail/location: 330 Snell Hall, Corvallis OR 97331, or visit EOA’s website: eoa.oregonstate.edu.

Additional Information

Know Your Rights Oregon Family Leave Act: Department of Labor Family and Medical Leave Act: