Work Study - Membership Representative

Des Moines Area Community College; Ankeny (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Des Moines Area Community College (DMACC) is seeking a Work Study - Membership Representative to support Trail Point and campus members. The role provides 10 hours per week with early mornings and weekend shifts, aligned with student schedules, and involves engaging members, following policies, and processing memberships.

Applicants must be eligible for federal work-study, complete the DMACC Employment Application in English, and attach transcripts.

Qualifications

• Complete First Aid, CPR / AED Certification within 60 days of hire.
• Must possess strong communication skills in person and on the phone and have strong attention to detail.
• Ability to make independent and sound decisions in a fast-paced environment.
• Ability to address member concerns and account issues professionally.
• Ability to reflect a positive attitude and teamwork.

Responsibilities

• Engage in meaningful conversation with Trail Point’s members, guests, DMACC students, faculty, and staff.
• Follow policies and procedures to ensure accuracy, efficiency and safety for all members and staff.
• Work collaboratively alongside Trail Point staff, practice strong communication and be inclusive of others.
• Become well versed in Trail Point’s offerings including hours of operation, membership structure & pricing, tours, form management, sales processing, and more.

Skills

First Aid/CPR/U AED

Communication

Decision making

Customer service

Teamwork

Job description

Please see Special Instructions for more details.

Important Eligibility Notice: This position is strictly funded through the Federal Work-Study (FWS) program. To qualify, you must have a current FWS award as part of your financial aid package.

• International Students: Due to federal regulations, international students are not eligible for FWS positions. We highly encourage you to browse and apply for Regular Student Employment positions on our job board, which do not carry this federal restriction.

DMACC is an affirmative action/equal employment opportunity employer. Individuals with disabilities desiring a reasonable accommodation in the application process should notify Human Resources at 515-964-6479 or by email [e-mail].

THIS VACANCY REQUIRES: 1) A complete DMACC Employment Application in English (personal information, educational history, employment history, and supplemental questions). Incomplete applications and commenting “See Resume” will not be accepted. The application form will be used to screen applicants for required qualifications. 2) Attachment of transcripts to your electronic application (if required). Transcripts must include the applicant’s name and degrees conferred. Scanned copies are acceptable.

Must be legally eligible to work in the United States without employer sponsorship.

Position Information

Job Title: Work Study - Membership Representative

Campus: (not listed)

Job Number: 27-W07

Employment Date: As soon as possible.

Job Category: Student Positions

Salary: $13.75 per hour.

Job Summary

The work study program provides funds for part-time employment to help students finance the costs of postsecondary education. The program encourages community service work and work related to the student’s course of study. The program is designed to provide students with an opportunity for employment arranged around class schedules, while providing essential services to the College and the community.

Essential Functions

• The Membership Representative will engage in meaningful conversation with Trail Point’s members, guests, DMACC students, faculty, and staff.
• Follow policies and procedures to ensure accuracy, efficiency and safety for all members and staff.
• Work collaboratively alongside Trail Point staff, practice strong communication and be inclusive of others.
• Become well versed in Trail Points offerings including hours of operation, membership structure & pricing, tours, form management, sales processing, and more.

Required Qualifications

• Complete First Aid, CPR / AED Certification within 60 days of hire.
• Must possess strong communication skills in person and on the phone and have strong attention to detail.
• Ability to make independent and sound decisions in a fast-paced environment.
• Ability to address member concerns and account issues professionally.
• Ability to reflect a positive attitude and teamwork.

Must be able to work during Trail Point’s hours of operation – including early mornings, late nights, and weekends.

Desired Qualifications

(None provided)

Work Schedule

10 hours per week during these hours: Weekdays between 4:30am to 9:30pm ; Weekends between 6:30am to 5:30pm.

Posting Date

06/25/2026

Deadline for Submitting Applications

06/30/2027

Open Until Filled

Yes

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean’s office, the Executive Academic Deans’ office, the Judicial Officer, or the EEO /AA Officer, Human Resources https://www.dmacc.edu/hr/index.html .

ADA questions and concerns may be directed to the Section 504/ ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone [phone], [e-mail].

Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: [phone], FAX : [phone], TDD 800-877-8339, Email: [e-mail].

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• Are you eligible for Work Study?
  • Yes
  • No
• Are you enrolled in financial aid eligible courses as a DMACC student?
  • Yes
  • No
• Please provide your student schedule.

  (Open Ended Question)

• Have you completed the DMACC Employment Application (all personal information, educational history, employment history, and supplemental questions)?
  • Yes
  • No (If no, please return to the application and complete all additional information.)