Work Study, Box Office Student Assistant

State Fair Community College; Sedalia (MO); On-site; USD 12,000 - 17,000; Part time

Job summary

State Fair Community College in Sedalia, MO seeks a part-time Box Office Student Assistant to support theatre productions. You will process ticket orders, handle transactions, and deliver friendly customer service at the box office.

Responsibilities include using Eventbrite for sales, managing will-call, greeting patrons, assisting with seating and accessibility, and coordinating with Front of House staff to ensure smooth performances.

Qualifications

• Manage ticket sales and customer service for theatre productions.
• Process transactions and handle will-call and inquiries using Eventbrite.
• Process in-person, phone, email, and online ticket orders.
• Greet patrons, assist seating and venue accessibility.
• Collaborate with Front of House staff on seating issues.

Responsibilities

• Oversee box office operations during productions.
• Ensure accurate processing of all ticket orders and payments.
• Provide courteous, informed assistance to patrons at the window.

Skills

Computer literacy

Verbal communication

Written communication

Attention to detail

Organizational skills

Positive demeanor

Education

High school diploma

Tools

Eventbrite

Job description

• Managing ticket sales, distribution, and customer service for SFCC theatre productions
• Using the ticketing software Eventbrite to process transactions, managing "will call," answering inquiries, and resolving customer issues
• Processing in-person, phone, email, and online ticket orders using computerized systems
• Greeting patrons, answering questions, seating, and venue accessibility
• Assisting with seating issues and collaborating with Front of House staff during productions

This position is necessary to manage the complex, high-pressure, and often immediate demands of ticket sales, customer service, and at times financial reconciliation.

The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. Management reserves the right to add, modify, change or rescind work assignments as needed.

• High school diploma or equivalent
• Proficiency in computer systems
• Excellent verbal and written skills, with a positive demeanor
• Detail-oriented, organized, and capable of working in fast-paced environments

This position is a part of the Federal Work-Study program. To qualify, you must be a State Fair Community College student enrolled in the current semester and eligible for Financial Aid through the Federal Work-Study program.

The box office student assistant position is to serve as the critical, primary link between the SFCC Theatre Program (and the college as a whole) and its patrons, ensuring operational efficiency, and a positive customer experience.

AA Statement: SFCC is an equal opportunity employer. It is the policy of State Fair Community College not to discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, ancestry, national origin, or veteran status in its educational programs, activities or employment as required by law in regard to admissions, awarding financial aid, access to courses and programs, and all student services as well as the recruitment, admission and retention of students.