Work Scheduling Coordinator Associate and Coordinator

aep; United States; On-site; USD 54,000 - 79,000; Full time

Job summary

American Electric Power (AEP) seeks a Work Scheduling Coordinator Associate-Coordinator to organize and coordinate engineered and non-engineered jobs for the distribution line and service workforce, ensuring timely completion using work management systems.

The role involves structuring new Customer Work Requests, advising on basic service design requirements, and coordinating with Customers, engineers, and inspectors to meet deadlines and prerequisites.

Qualifications

• Education requirements include an Associate degree in engineering technology or a high school diploma with relevant experience.
• Work experience: progression through scheduling assistant roles or a minimum of 2 years in distribution operations.
• For the Coordinator level: 2 years of distribution operations experience or 4 years for Senior level, with knowledge of distribution processes.

Responsibilities

• Characterize new Customer Work Requests with load, energy, and construction needs.
• Provide basic service design guidance in line with city ordinances and company policies.
• Coordinate with Customers, Supervisors, Builders, Inspectors, Foresters, and Metering to meet prerequisites.
• Ensure deadlines are met by coordinating with engineers and other stakeholders.
• Assist in reviewing crew productivity and scheduling-related training or meetings.

Skills

Strong analytical

Organizational skills

Prioritization

Windows proficiency

DWMS

SPECTRUM

MACSS/OPS

Learn new systems

Education

Associate degree in engineering technology

High school diploma with related experience

Tools

DWMS

SPECTRUM

MACSS/OPS

Job description

Job Posting End Date

08-22-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for performing duties assigned in the work scheduling process in an area office including the scheduling and coordination of all engineered and non-engineered jobs for the distribution line and service work force. The job will combine the available personnel and equipment resources to assure that the jobs are completed timely and efficiently using the work management systems applications.

Job Description

Work Scheduling Coordinator Associate-Coordinator

What You'll Do:

• Accurately characterizing new Customer Work Requests, including electrical load and energy requirements; need for new distribution construction; need for specifying prerequisites for the job such as field engineering, tree trimming, electrical inspection, or special metering.
• Providing technical knowledge and consultation to Customers regarding basic service design requirements, city ordinances, basic electrical code requirements, and Company Policies relating to installation of new or existing electrical service.
• Coordinating with Customers, Service Supervisors, Contract Construction Supervisors, Builders, Electrical Inspectors, Foresters, and Metering to ensure work prerequisites are met.
• Coordinating with Customers, Engineers, Service Supervisors, Contract Construction Supervisors, Electrical Inspectors, Foresters, and Metering to ensure Customer deadlines are met.
• Negotiating with Service Supervisors, Contract Construction Supervisors, and Customers to adjust work schedules and deadlines due to workload, inclement weather, or other scheduling conflicts.
• Assist in reviewing crew productivity and performance factors weekly.
• Schedule and assist with other job-related functions such as training and meetings.
• Assist in coordinating planned outages and service restoration activities.

What we're looking for:

• Education and Work Experience requirements listed below:
• Work Scheduling Coordinator Associate
• Education requirements are listed below: Associate degree in engineering technology or high school diploma with experience as listed below.
• Work Experience requirement listed below: Progression through work scheduling assistant family or a minimum of 2 years' experience in distribution operations including good working knowledge of distribution work processes and procedures.
• Work Scheduling Coordinator
• Education requirements are listed below: Associate degree in engineering technology and two years' experience in distribution operations; or high school diploma with experience listed below.
• Work Experience requirement listed below: Minimum of 4 years' experience in distribution line operations including good working knowledge of distribution work processes and procedures.
• Other Requirements:
• Physical demand level is Sedentary
• Strong analytical and organizational skills, and the ability to effectively prioritize work are required. Must be proficient in the operation of computer systems in a Windows environment and have the ability to learn new and complex systems. A working knowledge of DWMS, SPECTRUM, and MACSS/OPS.

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$54,063.00 - $79,369.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.