Customer Design Supervisor

American Electric Power; Benton Harbor (MI); On-site; USD 99,000 - 129,000; Full time

Job summary

American Electric Power in Michigan seeks a design-focused engineer to lead a distribution design team, overseeing technical services and project execution for power distribution facilities.

The role emphasizes leadership, customer-focused delivery, and cross-department collaboration to ensure codes, budgets, and schedules are met, with a strong focus on developing staff capabilities and standards.

Qualifications

• Bachelor's degree in electrical engineering or related discipline with 5+ years' experience in the design of power system electrical distribution facilities.
• OR Associate’s degree in electrical/electronic technology or related discipline with 7+ years' experience in the design of distribution facilities.
• OR High school diploma or GED with 9 years' experience in the design of distribution facilities.

Responsibilities

• Provide leadership and technical services direction to establish a high performing engineering design team.
• Ensure the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs and recommendations.
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
• Monitor design, material and work progress on department projects to control costs within estimated budget and to ensure codes, standards and schedules are met.
• Coordinate with other departments to maintain accurate maps of the distribution system.
• Develop employee skills/knowledge.
• Promotes and assures standard compliance.

Skills

Leadership

Engineering design

Team direction

Education

Bachelor's degree in electrical engineering

Associate's degree in electrical/electronic technology

High school diploma or GED

Job description

Job Posting End Date: 09-02-2026. Please note the job posting will close on the day before the posting end date.

Job Summary

Manage technical activities such as analyzing service requests, designing and drafting work orders, estimating and requesting construction materials and equipment, maintaining mapping systems, and other technical activities.

Job Description

What You'll Do:

• Provide leadership and technical services direction to establish a high performing engineering design team.
• Ensure the contribution of all employees within the Distribution Design group in developing methods and approaches by maintaining close involvement with the employees and listening to the ideas, needs and recommendations
• Ensure that each employee maintains a customer focused attitude by conveying a thorough understanding of customer expectations and instill the importance of achieving superior customer satisfaction.
• Monitor design, material and work progress on department projects to control costs within estimated budget and to ensure codes, standards and schedules are met.
• Coordinate with other departments to maintain accurate maps of the distribution system.
• Develop employee skills/knowledge.
• Promotes and assures standard compliance.

What We're Looking For:

Education and work requirements are listed below

• Bachelor's degree in electrical engineering or related discipline, and minimum of 5 years' experience in the design of power system electrical distribution facilities or other related experience.
• OR associate’s degree in electrical/electronic technology or related discipline, and minimum of 7 years' experience in the design of distribution facilities
• OR High school diploma or GED with 9 years of experience in the design of distribution facilities.

Physical demand level is Sedentary

Compensation Data

Compensation Grade:

SP20-008

Compensation Range:

$98,993.00 - $128,688.00

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.