Work Scheduling Asst

AEP; Hazard, Northern (KY, KY); Hybrid; USD 32,000 - 37,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

AEP in Hazard, Kentucky is seeking a Work Scheduling Associate to support outage-related scheduling. You will assign jobs to line servicer personnel, develop daily schedules, and handle customer inquiries with professional communication.

The role requires a high school diploma or GED, at least 3 years of administrative experience, and willingness to work overtime and 10–25% travel. You will use management systems and office software to keep operations running smoothly.

Qualifications

• High school diploma or GED required.
• 3 years of post-high school experience in administrative procedures and office equipment.
• Must be available to work overtime, call-out overtime and shift work; travel 10–25%.

Responsibilities

• Assist in the work scheduling process by assigning jobs to line servicer personnel.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries; provide administrative support.

Skills

Organizational skills

Analytical thinking

Prioritization

Customer focus

Teamwork

Computer skills

Verbal communication

Written communication

Education

High school diploma or GED

Tools

Office software

Job description

**Job Summary**Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.**Job Description****What You'll Do:**Under moderate to limited supervision: Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications. Develop schedules for line servicer and technician appointments. Communicate with customers and direct inquiries. Support adherence to standard work scheduling policies and procedures. Assist with outage management as needed. Provide administrative support as needed.**What You'll Need:**Education requirements are listed below: High school diploma or GED required. Work Experience requirement listed below: 3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.**OTHER REQUIREMENTS:**Must be available to work overtime, call-out overtime and shift work, as required. Travel requirements are expected 10-25% of the time Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork. Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required. Strong verbal and written communication skills.Must be available for overtime when needed.Occasional travel may be required. **In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.****Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.****#KYPOWER** **Compensation Data****Compensation Grade:**SP20-003**Compensation Range:**$22.14 - $27.67The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.