Work Scheduling Asst

American Electric Power; Pikeville (KY); On-site; USD 31,000 - 38,000; Full time

Job summary

American Electric Power in Kentucky is seeking a Work Scheduling Assistant to help assign jobs to line servicer personnel and provide customer assistance for an assigned area.

Under supervision, you will develop schedules, use management systems, communicate with customers, support scheduling policies, assist with outages, and provide administrative support. A high school diploma or GED and 3 years of related experience are required; willingness to work overtime and travel 10-25% are expected.

Qualifications

• High school diploma or GED required.
• 3 years of post-high school experience in administrative procedures and office equipment or the equivalent.
• Proficiency with computers and office software; strong verbal and written communication skills.

Responsibilities

• Assign jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed.

Skills

Organizational skills

Analytical skills

Problem solving

Prioritization

Customer focus

Teamwork

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

What You'll Do:

Under moderate to limited supervision:

Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.

Develop schedules for line servicer and technician appointments.

Communicate with customers and direct inquiries.

Support adherence to standard work scheduling policies and procedures.

Assist with outage management as needed.

Provide administrative support as needed.

What You'll Need:

Education requirements are listed below:

High school diploma or GED required.

Work Experience requirement listed below:

3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.

OTHER REQUIREMENTS:

Must be available to work overtime, call-out overtime and shift work, as required.

Travel requirements are expected 10-25% of the time

Ability to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.

Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.

Strong verbal and written communication skills.

Must be available for overtime when needed.

Occasional travel may be required.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you.

#KYPOWER

Compensation Data

Compensation Grade:

SP20-003

Compensation Range:

$22.14 - $27.67

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.