Work Order Coordinator I

thyssenkrupp Elevator; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Retirement Savings Plan with公司匹

Vacation and holidays

Paid sick leave

Parental leave

Employee Assistance Program (EAP)

Job summary

thyssenkrupp Elevator is seeking an experienced Work Order Coordinator I in Atlanta, GA to manage client work orders from request through closure. You will coordinate with internal teams, ensure accurate data entry, and monitor performance metrics.

The role emphasizes strong customer service, communication skills, and mastery of MS Office tools to support timely field operations and data integrity.

Qualifications

• 1–2 years experience in a professional office setting.
• Strong customer service, sales support, and office administration skills.
• Excellent verbal and written communication abilities.
• Proficiency with Outlook, Excel, and general Microsoft Office Suite.

Responsibilities

• Receive, verify, and distribute work requests from customers via work order systems.
• Enter labor, contract, and material charges; ensure timely closure of work orders.
• Maintain data integrity in the work order system and handle confidential information.
• Lead status meetings and provide updates on trends and metrics.

Skills

Customer service

Sales support

Office administration

Verbal communication

Written communication

Time management

Multitasking

Data entry

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Access

Job description

Who we are

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Work Order Coordinator I in Atlanta, GA.

This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and is vital to the time, resource, and cost accounting of work performed by field employees.

ESSENTIAL JOB FUNCTIONS:

• Receive, verify, and distribute work requests from customers through various work order management systems.
• Manage work orders by entering labor, contract, and material charges, and ensure timely closure of completed work orders.
• Maintain the integrity and accuracy of data within the work order management system.
• Handle and process confidential information in accordance with company policies and procedures.
• Maintain complex filing and record-keeping systems.
• Prioritize workload effectively to meet the needs of both internal and external customers.
• Develop, implement, and improve processes related to work order control and management systems.
• Lead work order-based customer meetings and provide updates on work order status, trends, and performance metrics.
• Perform other duties and responsibilities as assigned.

EDUCATION & EXPERIENCE:

• Minimum of 1 to 2 years of experience working in a professional office environment.
• Strong customer service, sales support, and office administration skills.
• Excellent verbal and written communication abilities.
• Demonstrated proficiency in customer service, Outlook inbox management, Microsoft Excel, professional virtual meeting etiquette, telephone communication, and time management.
• Advanced proficiency in Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and Outlook.
• Strong computer literacy and technical aptitude.
• Advanced Microsoft Excel skills, including data management and reporting.
• Ability to multi task and prioritize.

What makes us special

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond