Work Order Coordinator

The Building People; Village of Kings Point (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Work Order Coordinator to manage service requests efficiently. In this dynamic role, you will utilize Maximo to track and process work orders while ensuring excellent customer communication. You will coordinate with service crews, handle scheduling, and maintain records to guarantee service quality. This position offers a competitive hourly rate and a comprehensive benefits package, including medical, dental, and retirement plans. Join a team that values your contributions and provides opportunities for professional growth in a supportive environment.

Benefits

Medical & Rx

Dental

Vision

Flexible Spending Accounts

401(k) Retirement Plan

Life Insurance/AD&D

Long Term Disability

Short-Term Disability

Paid Time Off

Holiday Pay

Qualifications

• Proficient in Maximo and Microsoft Office Suite.
• Strong customer service and communication skills.

Responsibilities

• Receive and process service requests using Maximo.
• Coordinate and dispatch service crews for work orders.
• Maintain records of service calls and ensure customer satisfaction.

Skills

Maximo proficiency

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Customer service

Communication skills

Education

High School Diploma or GED Equivalent

Job description

The Building People, LLC, has a position open for a Work Order Coordinator. The Work Order Coordinator is responsible to ensure work orders are taken and recorded in a timely manner. Responsibilities include, but are not limited to:

• Receives service requests via a variety of electronic systems, to be entered into Maximo.


• Prepares work orders and distributes to service crew, schedules service calls and dispatches service crew.


• Calls or writes the customer to ensure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.


• Courteously and professionally responds to all incoming service calls and dispatches accordingly. Coordinates with proper staff to ensure work orders are processed and closed appropriately


• May assist with vendor scheduling & coordination.


• All other duties as assigned

Required Experience & Skills

• Maximo proficiency is required


• Computer experience, Microsoft Products, Excel, Word, PowerPoint, Internet, Email.


• Customer friendly and able to speak clearly and answer the phone/radio, communication devices.


• Preferred experience in Facility Management.


• Must be able to successfully pass a government background investigation

Required Education

• High School Diploma of GED Equivalent

Starting pay rate: $29.78/hr

*Our positions may require a background screening and clearance directly from the Government.

*Please note that telework arrangements are subject to change based on customer requirements.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx


• Dental


• Vision


• Flexible Spending Accounts


• 401(k) Retirement Plan


• Life Insurance/AD&D


• Long Term Disability and Short-Term Disability


• Paid Time Off


• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.