Work Methods & Procedures Specialist, Senior

PG&E; Oakland (CA); Hybrid; USD 102,000 - 162,000; Full time

Job summary

Pacific Gas and Electric Company is seeking a seasoned IT professional to support Field Operations by developing guidance documents, providing technical support, and quality control across telecommunications work. This hybrid role combines remote office work with on-site travel across the PG&E service territory.

You will collaborate with teams, lead guidance document creation, and help design training programs.

Qualifications

• High School diploma or GED required.
• 8 years of industry experience (electric or telecom).
• Associates degree or equivalent experience desired.
• Willingness to travel within PG&E service territory.
• Experience with MS Office applications (Access, Excel, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Word).
• Record of Guidance Document Author training or equivalent.
• Industry-recognized training certification or equivalent experience.

Responsibilities

• Collaborates with teams and leadership to address issues and support operational initiatives.
• Provides technical expertise, historical context, industry standards, and regulatory guidance to enhance safety, productivity, and performance.
• Leads the development, review, and maintenance of guidance documentation.
• Identifies improvement opportunities and leads efforts to implement solutions, providing actionable recommendations to leadership.
• Supports the development and delivery of training programs.

Skills

Travel within service territory

Technical writing

Quality control

Training design

Education

High School diploma or GED

Associates degree or equivalent

Tools

MS Office Suite

Job description

Department Overview

The Information Technology (IT) organization designs, develops, operates, and maintains the technology and telecommunications systems that enable PG&E to meet its commitment to providing safe, reliable, and affordable service to customers.

Position Summary

Supports IT Field Operations by providing Work Methods, Technical Support, Quality Control, Human Error Analysis & Investigation, and Training. Develops, designs, and maintains guidance documents that support Telecommunications field work. PG&E is providing the full salary/pay range for this position. The actual amount paid to an individual will be based on multiple factors, including, but not limited to, internal equity,specific skills, education, licenses or certifications, experience, market value, and geographic location. The range to reasonably expect will be around the minimum and the midpoint$102,000 - $132,000. The final decision will be made on a case-by-case basis related to the factors above. This job is also eligible to participate in PG&E's discretionary incentive compensation programs.

Bay Area Min: $ 102,000

Bay Area Max: $ 162,000

This is a hybrid position requiring work from a remote office and the assigned work location, with travel to other locations across the PG&E Service Territory based on business needs. The assigned work location is negotiable and must be within the PG&E Service Territory.

Job Responsibilities

• Collaborates with teams and leadership to address issues and support operational initiatives.
• Provides technical expertise, historical context, industry standards, and regulatory guidance to enhance safety, productivity, and performance.
• Leads the development, review, and maintenance of guidance documentation.
• Identifies improvement opportunities and leads efforts to implement solutions, providing actionable recommendations to leadership.
• Supports the development and delivery of training programs.

Qualifications

Minimum:

• High School or GED-General Educational Development-GED Diploma
• 8 years industry experience (electric or telecommunications)

Desired:

• Associates Degree or equivalent experience
• Ability to travel within the PG&E service territory based on assignment and location
• Experience with MS-Microsoft Office applications-Access, Excel, OneNote, Outlook, PowerPoint, Publisher, SharePoint, Word, 2 years
• Record of Guidance Document Author training completion
• Industry-recognized training certification or equivalent experience