Business Operations Specialist Associate

PG&E; California; Hybrid; USD 69,000 - 104,000; Full time

Job summary

Pacific Gas and Electric Company is seeking a professional to support the Order Governance and Controls function. This role focuses on governance of work orders, driving process improvements, and providing tools for end-to-end order management within the PG&E service territory.

The position involves coordinating with business partners, delivering trainings, and developing new resources to reduce backlog and cycle times.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience.
• Typically requires 0-3 years of related experience or equivalent.
• Must possess a valid California Driver’s License or equivalent on day one of hire.
• Experience in a utility or regulatory industry (Desired).
• Experience with SAP (Desired).
• Analysis for Office, PowerApps (Desired).
• Qualitative and quantitative analytical skills (Desired).
• Organizational skills; ability to multitask (Desired).
• Verbal and written communication (Desired).
• Proficient in Excel, PowerPoint and MS Word (Desired).
• Public speaking and presentation abilities (Desired).
• Ability to manage multiple projects with demanding time constraints (Desired).

Responsibilities

• Has basic understanding of department and/or line of business function and responsibilities.
• Basic understanding of internal business partner functions and tools and resources used to perform job duties.
• Assists others using established processes, practices and procedures as directed.
• Communicates with peers within and outside of the department, providing information or exchanging data.
• Assigned to handle the standard inquiries and reactive tasks, seeking guidance and advice from peers and Supervisor.
• Majority of work will be performed in PG&E office setting with some travel for meetings and trainings. Travel required 10% of the time.

Skills

Verbal/written communication

Multitasking

Public speaking

Analytical skills

Education

Bachelor’s degree in Business, Marketing, Communications or related field

Tools

SAP

Analysis for Office

PowerApps

Excel

PowerPoint

MS Word

Job description

Requisition ID# 175537

Job Category: Business Operations / Strategy

Job Level: Individual Contributor

Business Unit: Energy Delivery

Work Type: Hybrid

Job Location: Pleasanton; Alameda; Alta; American Canyon; Angels Camp; Antioch; Auberry; Auburn; Avenal; Avila Beach; Bakersfield; Balch Camp; Bay Point; Bear Valley; Belden; Bellota; Belmont; Benicia; Berkeley; Brentwood; Brisbane; Buellton; Burney; Buttonwillow; Calistoga; Campbell; Canyon Dam; Canyondam; Capitola; Caruthers; Chico; Clearlake; Clovis; Coalinga; Colusa; Concord; Concord; Corcoran; Cotati; Cottonwood; Cupertino; Daly City; Danville; Davis; Dinuba; Downieville; Dublin; Emeryville; Eureka; Fairfield; Folsom; Fort Bragg; Fortuna; Fremont; French Camp; Fresno; Fresno; Fulton; Garberville; Geyserville; Gilroy; Goodyear; Grass Valley; Guerneville; Half Moon Bay; Hayward; Hinkley; Hollister; Holt; Huron; Jackson; Kerman; King City; Lakeport; Lemoore; Lincoln; Linden; Livermore; Lodi; Loomis; Los Banos; Lower Lake; Madera; Magalia; Manteca; Manton; Mariposa; Martell; Marysville; Maxwell; Menlo Park; Merced; Meridian; Millbrae; Milpitas; Modesto; Monterey; Montgomery Creek; Morgan Hill; Morro Bay; Moss Landing; Mountain View; Napa; Needles; Newark; Newman; Novato; Oakdale; Oakhurst; Oakland; Oakley; Olema; Olivehurst; Orinda; Orland; Oroville; Palo Alto; Palo Cedro; Paradise; Parkwood; Paso Robles; Petaluma; Pioneer; Pismo Beach; Pittsburg; Placerville; Pleasant Hill; Point Arena; Potter Valley; Quincy; Rancho Cordova; Red Bluff; Redding; Richmond; Ridgecrest; Rio Vista; Rocklin; Roseville; Round Mountain; Sacramento; Salida; Salinas; San Bruno; San Carlos; San Francisco; San Francisco; San Jose; San Luis Obispo; San Mateo; San Rafael; San Ramon; San Ramon; Sanger; Santa Cruz; Santa Maria; Santa Nella; Santa Rosa; Selma; Shaver Lake; Sonoma; Sonora; South San Francisco; Springville; Stockton; Storrie; Taft; Tracy; Turlock; Twain; Ukiah; Vacaville; Vallejo; Walnut Creek; Wasco; Watsonville; West Sacramento; Wheatland; Whitmore; Willits; Willow Creek; Willows; Windsor; Winters; Woodland; Yuba City

Department Overview

Order Governance and Controls is responsible for governance of our work orders. We provide guidance to reduce open order backlog, implement process improvement, and provide visibility and enhanced tools for end-to-end management of orders. We constantly strive to improve order closure and cancel cycle time and utilize LEAN techniques and tools to simplify and standardize processes to create efficiency.

Position Summary

Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential business procedures/processes, and drive development of new resources and tools.

The assigned work location will be within the PG&E Service Territory and will be agreed upon by the successful candidate and hiring leader.

This position is hybrid, working from your remote office and assigned location, subject to change per business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

Minimum Base Salary (Bay Area) $ 73,000.00

Maximum Base Salary (Bay Area) $ 109,000.00

OR

Minimum Base Salary (California) $ 69,000.00

Maximum Base Salary (California) $ 104,000.00

Job Responsibilities

• Has basic understanding of department and/or line of business function and responsibilities
• Basic understanding of internal business partner functions and tools and resources used to perform job duties
• Assists others using established processes, practices and procedures as directed
• Communicates with peers within and outside of the department, providing information or exchanging data
• Assigned to handle the standard inquiries and reactive tasks, seeking guidance and advice from peers and Supervisor
• Majority of work will be performed in PG&E office setting with some travel for meetings and trainings. Travel required 10% of the time.

Qualifications

Minimum:

• Bachelor’s degree in Business, Marketing, Communications or related field or equivalent experience
• Typically requires 0-3 years of related experience or equivalent
• Must possess a valid California Driver’s License or equivalent on day one of hire

Desired:

• Experience in a utility or regulatory industry
• Experience with SAP
• Analysis for Office, PowerApps
• Qualitative and quantitative analytical skills
• Adaptable to changing environments and ability to learn new concepts quickly
• Organizational skills; ability to multitask
• Verbal and written communication
• Proficient in Excel, PowerPoint and MS Word
• Public speaking and presentation abilities
• Ability to manage multiple projects with demanding time constraints