Work Management Specialist

United Utility Services; Hickory (NC); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

HSA/FSA options

401(k) with company match

Paid time off

Company-paid holidays

Disability insurance

Job summary

United Utility is hiring a Work Management Specialist in Hickory, NC to support online work control, develop work packages, track status, and ensure project documentation is collected for closeout.

The role emphasizes scheduling with customers, field coordination, and ensuring timely reporting. Requires a Bachelor’s degree and at least five years in distribution/constructi on-related work; proficient in MS Office and contract interpretation.

Qualifications

• Bachelor's degree required; five years of distribution operations/construction experience preferred.
• Experience reading, evaluating contracts and communicating requirements.
• Strong scheduling, planning and documentation skills.

Responsibilities

• Establish office functions to support field work execution.
• Be primary contact with customer for work order scheduling and closeout.
• Support work package revision, field changes and problem resolution.
• Coordinate with customer for major material delivery and invoicing.

Skills

Time management

Oral communication

Written communication

Reading comprehension

Education

Bachelor's degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

About Us

At United Utility, we are at the forefront of the electric utility industry, providing comprehensive and innovative solutions that support power infrastructure investments across the United States. As the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects, we are dedicated to powering the future while maintaining the reliability and sustainability of our nation's energy grid. Our headquarters are nestled in the vibrant city of New Orleans, LA.

Date Posted: 9/24/2026 Minimum Date Posted: 10/1/2026

Hickory, NC The salary range for this position is $18.00–$25.00 per hour. Final compensation will be based on experience, qualifications, and overall fit for the position.

Benefits

• medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable
• 401(k) with company match
• paid time off
• company-paid holidays
• short and long-term disability

Internal Employee Notice

https://unitedutility.com/careers

About The Role

The Work Management Specialist supports on-line work control process, assists with the development of work packages, ensures reporting, and capture of work completed, tracks work order status, and ensures all project documentation is collected for project closeout.

About Us

At United Utility, we are at the forefront of the electric utility industry, providing comprehensive and innovative solutions that support power infrastructure investments across the United States. As the parent company to industry-leading utility service contractors specializing in transmission, substation, distribution, and grid hardening projects, we are dedicated to powering the future while maintaining the reliability and sustainability of our nation's energy grid. Our headquarters are nestled in the vibrant city of New Orleans, LA.

Date Posted: 9/24/2026 Minimum Date Posted: 10/1/2026

Hickory, NC The salary range for this position is $18.00–$25.00 per hour. Final compensation will be based on experience, qualifications, and overall fit for the position.

Benefits

• medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options where applicable
• 401(k) with company match
• paid time off
• company-paid holidays
• short and long-term disability

Internal Employee Notice

https://unitedutility.com/careers

About The Role

The Work Management Specialist supports on-line work control process, assists with the development of work packages, ensures reporting, and capture of work completed, tracks work order status, and ensures all project documentation is collected for project closeout.

Key Responsibilities

• Establish office functions to support the execution of work in the field
• Primary point of communications with the customer on work order scheduling, status, changes, and closeout.
• Provide field support for work package revision/field changes, problem resolution, and work package/work order interpretation.
• Coordinate with customer for order and delivery of major materials
• Coordinate with Billing function to facilitate timely, accurate invoicing
• Coordinate activities of other office personnel
• Perform other duties as assigned.
• Competencies:
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Near Vision - The ability to see details at close range (within a few feet of the observer).
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.
• Written Expression - The ability to communicate information and ideas in writing so others will understand.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
• Time Management - Managing one's own time
• Judgment and Decision Making- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring -Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Complex Problem Solving- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Operations Analysis- Analyzing needs and product requirements to create a plan or solution.
• Systems Evaluation- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Key Qualifications

• An ideal candidate will have a Bachelor’s degree; High School Diploma or GED is required.
• Must have at least five (5) years of relevant experience with experience in the distribution operations/construction industry.
• Demonstrated experience in developing/maintaining project plans and schedules is required.
• Experience reading, evaluating, interpreting, and communicating provisions of contracts is preferred.
• Must have experience in performing, monitoring, and reviewing planning and scheduling functions.
• Must be proficient with PC operating systems and in several basic software applications, including Microsoft Office Suite software.
• Must be skilled in oral and written communication and fundamentals of work scheduling.
• Proven ability to demonstrate a high level of ethical behavior, integrity and trust.
• Must actively demonstrate the United Utility company values and support the United Utility Ethics and Standards.
• Must have the ability to obtain and maintain a working knowledge of United Utility and client technical manuals and procedures; to pass United Utility and client specific training and qualifications as required; subject to personnel call out as required in support of nuclear station emergent work requirements; to work overtime, to include shift work, weekends, and holidays as needed; and be able to pass all background and screening requirements for the position, to include drug and/or alcohol screening.

Key Nice-To-Haves

• Knowledge of power delivery (transmission/distribution) work processes is preferred.

Key Info

While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms.

At United Utility, we value diversity and are committed to creating an inclusive and welcoming environment for all candidates. We encourage individuals of all backgrounds and experiences to apply. Join us in shaping the future of the electric utility industry, where your skills and expertise will make a meaningful impact on our mission. We look forward to welcoming you to our team!

Application Deadline

This posting will remain open for a minimum of five (5) calendar days. The Company reserves the right to extend or close the posting based on business needs and applicable policy requirements.

Important Information

Applicants may be asked: “Are you currently employed by the Company?” For standard external opportunities, this question is used for applicant classification, reporting, and workforce analytics purposes only.

We do not accept unsolicited resumes or candidate submissions from third-party recruiters or staffing firms. Resumes submitted without a signed, written agreement with the Company and outside the approved HR/Recruiter process will not be reviewed or considered, and the Company will not be responsible for any associated fees.