Work From Home-Social Marketing Specialist

SeaBreeeze Home and Living LLC; City of Utica (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Social Marketing Specialist to enhance brand presence through social media strategies while providing exceptional customer service in the travel sector. This role involves engaging with clients, managing bookings, and offering travel advice, all from the comfort of your home. The ideal candidate will thrive in a flexible work environment, demonstrating strong communication and organizational skills. With competitive compensation and opportunities for professional growth, this position is perfect for those passionate about travel and marketing. Join a supportive team and make a significant impact in the industry!

Benefits

Remote Work

Competitive Salary

Professional Development

Travel Perks

Qualifications

• Proven experience in customer service or travel industry.
• Strong communication and organizational skills are essential.

Responsibilities

• Develop and implement social media strategies to boost brand awareness.
• Assist clients with travel arrangements and provide excellent customer service.

Skills

Communication Skills

Customer Service

Problem Solving

Organization

Flexibility

Education

High School Diploma

Certification in Travel and Tourism

Tools

CRM Systems

Travel Booking Platforms

Job description

Work From Home - Social Marketing Specialist

Responsibilities:

• Social Media: Develop and implement social media strategies to increase brand awareness, engage with followers, and drive traffic to company platforms through compelling content and community management.
• Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
• Customer Service: Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Data Entry and Record Management: Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
• Travel Advisory: Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.
• Problem Solving: Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements:

• Experience: Proven experience in a customer service role or within the travel industry.
• Skills: Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
• Organization: Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.
• Problem-Solving: Capacity to handle and resolve customer issues promptly and professionally.
• Flexibility: Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
• Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits:

• Remote Work: Enjoy the flexibility of working from home with a supportive team environment.
• Competitive Salary: Compensation commensurate with experience, with opportunities for performance-based incentives.
• Professional Development: Access to ongoing training and development opportunities within the travel industry.
• Travel Perks: Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

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Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing and Sales

Industries

Internet Publishing