Work From Home Customer Support Representative-Full time / Part time Employees

California Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in customer support seeks enthusiastic and empathetic individuals to work as Customer Support Representatives from home. This role involves supporting customers via phone, email, and chat, with opportunities for both full-time and part-time work. Ideal candidates will possess strong communication skills and a customer-first mindset while being reliable and self-motivated.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan

Employee assistance program

Career advancement opportunities

Qualifications

• Prior experience in customer service or support role is a plus.
• Comfortable using computers and navigating multiple systems.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Troubleshoot customer issues and provide guidance.
• Document customer interactions and escalate complex cases.

Skills

Communication

Problem Solving

Customer Service Software

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Work From Home Customer Support Representative-Full time / Part time Employees

We are looking for enthusiastic and empathetic individuals to join our Customer Support team. As a Work From Home Customer Support Representative, you will be the first point of contact for our customers, providing friendly, professional, and efficient support via phone, email, and chat. Whether you're looking for full-time or part-time work, we offer flexible schedules and a supportive virtual work environment.Key Responsibilities:Respond to customer inquiries via phone, email, and live chat in a timely and professional mannerTroubleshoot customer issues and provide clear, step-by-step guidanceDocument customer interactions and escalate complex cases to higher-level support if neededProvide feedback and suggestions to improve customer experience and internal processesMaintain a positive, empathetic, and professional attitude toward customers at all timesStay updated on product knowledge, policy changes, and company updatesMeet or exceed performance metrics (e.g., response time, resolution rate, customer satisfaction)Qualifications:High school diploma or equivalent (Associates or Bachelors degree preferred)Prior experience in a customer service or support role is a plusExcellent communication skillsboth written and verbalComfortable using computers, customer service software, and navigating multiple systemsAbility to work independently in a remote environment with minimal supervisionStrong problem-solving skills and a customer-first mindsetReliable internet connection and a quiet workspace at homeWork Schedule & Compensation:Flexible hours: day, evening, or weekend shifts availableFull-time (30-40 hours/week) and part-time (15-30 hours/week) opportunitiesHourly pay (based on experience) + performance bonusesPaid training and ongoing professional developmentBenefits (for eligible employees):Medical, dental, and vision insurancePaid time off and holidays401(k) retirement planEmployee assistance programCareer advancement opportunities
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About the company

Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at [e-mail] or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at [e-mail] or 407-000-0000.