Work From Home | Customer Service | Vacation Coordinator

Wanderwell Collective; Los Angeles (CA); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

Flexible remote schedule

Comprehensive training and mentorship

Supportive team environment

Exclusive travel perks and discounts

Growth opportunities in travelServices

Job summary

Wanderwell Collective is seeking a detail-oriented Vacation Planner to join our fully remote team. You will assist clients with travel plans, deliver outstanding customer service, and coordinate every aspect of their vacations from home.

This role emphasizes clear communication, responsible planning, and proactive client follow-up to ensure memorable trips and repeat business.

Qualifications

• Strong customer service skills and a professional, friendly demeanor.
• Excellent written and verbal communication abilities.
• Ability to multitask and manage time effectively in a remote setting.
• Basic computer skills and reliable internet connection.
• Previous customer service or travel industry experience is a plus but not required.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and online communication.
• Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation.
• Prepare and present travel quotes and options based on client preferences.
• Handle booking arrangements and ensure accurate documentation.
• Maintain ongoing communication with clients before, during, and after their trips.
• Collaborate with travel partners and suppliers to secure the best options for clients.

Skills

Customer service

Communication

Multitasking

Remote work

Job description

Job Title:

Work From Home | Customer Service | Vacation Planner

Job Type:

Flexible Schedule | Remote Work

About Us

We are a professional travel planning company specializing in personalized vacations, cruises, resorts, and group travel experiences. We pride ourselves on delivering exceptional service and creating unforgettable trips for clients worldwide.

Position Overview

We are looking for a detail-oriented and customer-focused Vacation Planner to join our team. In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.

Key Responsibilities

• Provide exceptional customer service to clients via phone, email, and online communication
• Assist clients with vacation planning, including destination selection, accommodations, activities, and transportation
• Prepare and present travel quotes and options based on client preferences
• Handle booking arrangements and ensure accurate documentation
• Maintain ongoing communication with clients before, during, and after their trips
• Collaborate with travel partners and suppliers to secure the best options for clients

Requirements

• Strong customer service skills and a professional, friendly demeanor
• Excellent written and verbal communication abilities
• Ability to multitask and manage time effectively in a remote setting
• Basic computer skills and reliable internet connection
• Previous customer service or travel industry experience is a plus but not required

What We Offer

• Flexible remote schedule
• Comprehensive training and mentorship
• Supportive team environment
• Income-earning possibilities based on performance
• Access to exclusive travel perks and discounts
• Growth opportunities within the travel services industry

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.