Work from Home: Customer Service Representative (Healthcare)

Sagility; Bay Pines (FL); Remote; USD 15,000 - 19,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Health coverage

Wellness programs

Career advancement

Daily Pay

401(k)

PTO

Tuition reimbursement

Job summary

Sagility is hiring Remote Customer Service Representatives to handle calls in a fast-paced healthcare support environment. You will research inquiries, document details, and deliver empathetic, professional service from a home office setting.

With competitive hourly pay, paid training, and health coverage after the introductory period, this role offers growth opportunities and a path to leadership within Sagility’s global customer service team.

Qualifications

• Strong communication and interpersonal skills to assist customers.
• Ability to navigate computer applications and update records accurately.
• Willingness to work in a fast-paced, team-oriented environment.

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication skills

Interpersonal skills

Fast-paced environment

Computer literacy

Customer service

Education

High School Diploma

Job description

Work from Home: Customer Service Representative (Healthcare)

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description

Elevate Your Career with Sagility. Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!S

Spark CuriosityO

One Team, One DirectionA

Action for ResultsR

Right by Right Purpose

We are passionate about shaping careers and are hiring

Remote Customer Service Representatives

For our call center team. Be the compassionate human connection that makes our service exceptional.

Benefits You Will Enjoy

• Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
• Performance-based incentives.
• Paid training in a cutting-edge virtual training environment.
• Comprehensive health coverage (available after 90 days).
• Employee wellness and engagement programs.
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location

Work@Home Texas (CST) United States of America