Work from Home: Customer Service Representative (Healthcare)

Sagility; Raleigh (NC); Remote; USD 19,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training

Health coverage

Wellness programs

Career advancement

Daily Pay

401(k) with employer contribution

PTO

Tuition Reimbursement

Life Insurance

Disability coverage

FSA

Employee Assistance Program

Job summary

Sagility is seeking a remote Customer Service Representative to join our call center team in the United States. You will handle inbound calls, research inquiries, and document details while maintaining empathy and professionalism. Prior call center experience is preferred, with at least 1 year in a similar role. You must have a hardwired internet connection, reliable attendance, and complete training in a virtual environment. Sagility is an Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent.
• 1 year of call center experience required.
• Reliable attendance with no absences in first 90 days.
• Typing speed of at least 25 WPM.
• Hardwired internet with sufficient speeds (10 Mbps up, 25 Mbps down).

Responsibilities

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

Skills

Communication

Interpersonal skills

Typing 25 WPM

Computer literacy

Team player

Education

High School Diploma

Job description

Work from Home: Customer Service Representative (Healthcare)

About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job Description

Elevate Your Career with Sagility Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Remote Customer Service Representatives

for our call center team. Be the compassionatehuman connection that makes our service exceptional.

Benefits You Will Enjoy

• Competitive pay: $14.00 – $15.00/hour
• Performance-based incentives
• Paid training in a cutting-edge virtual training environment
• Comprehensive health coverage (available after 90 days)
• Employee wellness and engagement programs
• Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role

• Handle incoming calls promptly and professionally.
• Research and provide effective resolutions to customer inquiries.
• Accurately document call details.
• Communicate empathetically and diplomatically with clear, professional articulation.
• Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table

• Commitment to excellence and a positive attitude.
• Strong communication and interpersonal skills.
• Comfort in a fast-paced, team-oriented environment.
• Proficiency in navigating computer applications.
• Desire to exceed customer expectations and grow professionally.
• Previous healthcare experience is a plus.
• At least 1 year of experience in a call center environment is required.

Job Requirements

• Must be 18 years or older.
• High School Diploma or equivalent.
• Minimum of 1 year at a single job, preferably in customer service.
• Reliable attendance, with no absences in the first 90 days.
• Typing at least 25 WPM.
• Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
• Secure, private work area at home.
• Flexible availability, including weekends.

Additional Perks

• Daily Pay.
• Medical, Dental, and Vision coverage.
• Life Insurance.
• Short-Term and Long-Term Disability options.
• Flexible Spending Account (FSA).
• Employee Assistance Program.
• 401(k) with employer contribution.
• Paid Time Off (PTO).
• Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:Work@Home USAUnited States of America