Work From Home Customer Relations Specialist

AIL; San Francisco (CA); Remote; USD 50,000 - 100,000; Full time

Benefits offered by this job

Equity opportunity 3%

Fully remote with flexible schedule

Bonus potential (monthly/quarterly)

Job summary

AO Globe Life is hiring a remote-position role focused on helping clients enroll in supplemental benefits. You will deliver high-quality service, guide clients through enrollment, and engage in continuous growth through training and mentorship.

This opportunity is 100% remote from anywhere in the United States, with support for licensing and ongoing professional development. A performance-based, commission-driven structure is emphasized.

Qualifications

• Customer service or consultative experience preferred, not required.
• Strong communication and interpersonal skills.
• Must be authorized to work in the U.S.

Responsibilities

• Deliver high-quality, client-focused service.
• Guide clients through enrollment with clarity and professionalism.
• Engage in ongoing training, mentorship, and professional growth.
• Develop strong, long-term relationships with clients.
• Maintain accurate digital documentation and follow-up communication.
• Walk individuals and families through supplemental benefit options.
• Lead virtual Zoom consultations with clients.

Skills

Customer service

Communication

Self-motivation

Remote work

Job description

AO Globe Life is hiring for this position to join our fully remote, mission-driven team. This opportunity is ideal for recent or soon-to-be graduates in business, marketing, communications—or for individuals who thrive in a people-centered, service-first environment. With comprehensive training, inbound client interest, and a structured mentorship program, you’ll have the support needed to build a meaningful, long-term career from anywhere in the United States.

Core Responsibilities

• Deliver high-quality, client-focused service
• Guide clients through enrollment with clarity and professionalism
• Engage in ongoing training, mentorship, and professional growth
• Develop strong, long-term relationships with clients
• Maintain accurate digital documentation and manage follow-up communication
• Walk individuals and families through personalized supplemental benefit options
• Lead virtual Zoom consultations with clients

You're a Good Fit If You Have

• A service-minded, mission-driven attitude
• Self-driven, organized individuals comfortable working independently
• Customer service or consultative experience preferred, not required
• Reliable internet and a Windows laptop/PC with webcam
• Able to obtain any necessary professional licensing, where applicable
• Confidence with virtual meetings and everyday digital tools
• Strong communication and interpersonal skills
• Must be authorized to work in the U.S.

Perks & Benefits

• Equity opportunity (3%) for qualifying team members
• A team culture built around people, not just numbers
• Inbound-only client interest — never cold calling
• Renewal-based income growth opportunities
• Fully remote with a flexible schedule
• Monthly and quarterly bonus potential
• A clear path toward leadership roles
• Weekly performance-based pay
• Complete training and licensing support provided

About AO Globe Life

For over 70 years, AO Globe Life has helped protect working families nationwide—serving union members, credit union clients, and veterans with trusted supplemental benefits. As a remote-first organization, we’re committed to integrity, flexibility, and empowering our team to thrive.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.