Work From Home Customer Experience Associate – Travel & Hotels

Wanderwell Collective; New York (NY); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Fully remote work

Flexible scheduling

Travel discounts and perks

Professional development and mentoring

Performance-based earningOpportunities

Job summary

Wanderwell Collective is seeking Customer Experience Associates to help clients book hotels and travel accommodations. This remote role emphasizes friendly service and accurate, timely responses to inquiries, with focus on delivering stress-free stays.

You will complete reservation reviews, document interactions, and participate in virtual training sessions. No prior travel experience is required—training is provided, and you can enjoy fully remote work with flexible scheduling and travel perks.

Qualifications

• Customer-focused mindset.
• Strong written and verbal communication.
• Self-motivated and dependable.
• Comfortable using online systems.
• No prior travel experience required — training provided.

Responsibilities

• Support clients with hotel booking requests.
• Provide timely, professional responses to inquiries.
• Review and confirm reservation details.
• Document interactions accurately.
• Attend virtual training sessions.

Skills

Customer-focused mindset

Strong written and verbal comms

Self-motivated and dependable

Comfortable using online systems

No travel experience required

Job description

Position Overview

We’re seeking Customer Experience Associates to support clients booking hotels and travel accommodations. This role focuses on delivering excellent service while helping travelers plan stress-free stays.

If you’re detail-oriented, friendly, and looking for a flexible remote opportunity, this could be a great fit.

Job Type

Remote | Flexible Hours

Responsibilities

• Support clients with hotel booking requests
• Provide timely, professional responses to inquiries
• Review and confirm reservation details
• Document interactions accurately
• Attend virtual training sessions

Qualifications

• Customer-focused mindset
• Strong written and verbal communication
• Self-motivated and dependable
• Comfortable using online systems
• No prior travel experience required — training provided

Perks

• Fully remote work
• Flexible scheduling
• Travel discounts and perks
• Professional development and mentorship
• Performance-based earning opportunities

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.