Work From Home - Client Benefits Specialist

Freddie Mac; Scottsdale (AZ); Remote; USD 60,000 - 90,000; Full time

Job summary

Freddie Mac is seeking a Customer Service Leader to enhance client experiences while fostering team development and satisfaction. The role emphasizes strong leadership in a flexible, remote work environment, offering professional growth, comprehensive benefits, and an opportunity to thrive within a unionized culture.

Benefits

Opportunity for career advancement

Comprehensive insurance reimbursement

Annual incentive trips for top performers

Access to mentorship from experienced leaders

Unionized environment

Qualifications

• Dedication to exceptional customer service experiences.
• Strong communication and interpersonal skills.
• Proven ability to lead and inspire teams.

Responsibilities

• Deliver exceptional customer service experiences to clients.
• Lead and inspire teams to achieve outstanding results.
• Collaborate with leadership to implement effective client service strategies.

Skills

Customer Service Excellence

Leadership

Communication

Interpersonal Skills

Job description

Employer Industry: Customer Service Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule that fits your lifestyle
- Annual incentive trips for top-performing leaders to exciting destinations
- Comprehensive insurance reimbursement program to protect your well-being
- Access to mentorship from experienced leaders to enhance your skills
- Enjoy the benefits of a unionized environment, ensuring your rights and voice are prioritized

What to Expect (Job Responsibilities):
- Deliver exceptional customer service experiences to clients
- Lead and inspire teams to achieve outstanding results
- Participate in specialized training programs to enhance leadership skills
- Contribute to a supportive work environment that values work-life balance
- Collaborate with leadership to implement effective client service strategies

What is Required (Qualifications):
- Dedication to exceptional customer service experiences
- Strong communication and interpersonal skills
- Proven ability to lead and inspire teams
- Desire for professional growth and development
- Commitment to maintaining a healthy work-life balance

How to Stand Out (Preferred Qualifications):
- Experience in client service leadership or management roles
- Background in training and mentoring team members
- Familiarity with customer service best practices and strategies
- Previous experience in a unionized work environment
- Interest in participating in leadership development programs

#CustomerService #RemoteWork #CareerGrowth #Leadership #WorkLifeBalance

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