Work From Home Agent (Remote)

Kinley Ames LLC; Oklahoma City (OK); Remote; USD 32,000 - 42,000; Full time

Job summary

Kinley Ames LLC is seeking experienced and entry-level Call Center Representatives to provide Customer Service and Technical Support, with opportunities to work from home and set flexible hours. Team members assist customers with orders, billing, travel, reservations, and more.

Responsibilities include handling calls, chats, and emails, researching issues, building rapport, and resolving concerns on first contact where possible. Strong data entry and communication skills are essential.

Qualifications

• High school diploma or equivalent is required.
• Strong data entry and typing skills.
• Excellent customer service and people skills.
• Proficiency in the language required to support customers.

Responsibilities

• Answer incoming calls, chats, and emails.
• Research, analyze and determine the appropriate course of action.
• Build trust and rapport with the customer through clear, respectful interaction.
• Upsell eligible customers home warranty solutions.
• Enter new customer information into the system.
• Process payment deferrals and installment plans.

Skills

Call center

Customer service

Technical support

Data entry

Typing

Education

High school diploma or equivalent

Job description

Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more.

Job Responsibilities:

• Answer incoming calls, chats, and emails
• Research, analyze and determine the appropriate course of action
• Build trust and rapport with the customer through clear, respectful interaction
• Offer members alternative vacation options
• Solve member concerns for first call resolution
• Upsell eligible customers home warranty solutions
• Enter new customer information into the system
• Process payment deferrals and installment plans
• Problem solve, mediate, and negotiate
• Escalate issues appropriately

Education and Experience:

• High school diploma or equivalent
• Required language proficiency
• Good data entry and typing skills
• Great customer service and people skills

Please note:

Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.

This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.