WORK AND FAMILY LIFE COORDINATOR

Southern Arkansas University; Colonial Heights (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Southern Arkansas University is seeking a coordinator and facilitator to support military members, retirees, and their families. You will provide education, training, information, and referrals, and apply analytical methods to assess needs, trends, and performance measures for program improvement.

You will conduct client interviews, develop marketing materials, compose clear reports, build professional relations, monitor usage, and deliver services through multiple mediums including webinars,

Qualifications

• One year of specialized experience at GS-07 or equivalent in the Federal service or private/public sector.
• Planning, implementing, and administering family life services for military members and families.
• Developing activities to improve community quality of life (career, social, financial, health).
• Providing training on resources (financial, life transitions, deployment, stress, career).
• Collaborating with leadership and community members to deliver services and manage events.

Responsibilities

• Coordinate and facilitate programs and services.
• Provide individual and group education, training, information, and referrals.
• Evaluate program effectiveness using analytical methods to identify needs, trends, and performance measures.
• Develop and distribute marketing materials.
• Establish professional relationships with management, staff, clients, and personnel.
• Monitor and track program usage, capture data, and ensure quality customer service.
• Deliver services virtually, via webinars, video, email, phone, classes, and consultations.

Skills

Program coordination

Training & education

Communication

Interviewing

Education

Master's degree or higher or 2 years of graduate study

Tools

Excel

PowerPoint

Word

Databases

Job description

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Duties

• You will serve as coordinator and facilitator of various programs and services.
• You will provide individual and group education, training, information, and referrals.
• You will apply analytical methods and techniques to evaluate the customer base and identify needs, trends, and performance measures to evaluate program effectiveness and provide recommendations for process improvements.
• You will provide education and training to a variety of audiences.
• You will conduct interviews with clients to assess the customer’s needs and concerns (e.g., relocation, mobilization and deployment readiness, career and employment readiness, financial readiness, personal and family life readiness, etc.).
• You will use computer hardware and software (e.g., Excel, PowerPoint, Word, databases, copiers, laptops, printers, etc.).
• You will develop and distribute marketing materials.
• You will compose clear and concise reports and documents.
• You will establish and maintain professional relationships with management, staff, clients, and personnel.
• You will monitor and track program usage and trends, capture data in approved database repositories, and ensure quality customer service and client satisfaction.
• You will deliver services through various mediums (e.g., virtually, webinar, video, email, phone, ship aboard, groups, one-on-one, classes, consultations, social media, etc.).
• You will perform other duties at the discretion and direction of leadership.

Requirements

Qualifications

Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Planning, implementing, and administering family life services and activities to support military members, retirees, and their families; 2) Developing activities, programs, and services to improve the quality of life for community members regarding their career, social, financial, health, and community concerns; 3) Providing training and information on a variety of programs for the purpose of communicating available resources (e.g., financial, life transitions, deployment, stress, career, PCS, etc. ; 4) Collaborating with military members, leaders, personnel, and community members to deliver services, manage events, activities, and programs. NOTE: All relevant experience must be clearly supported in your resume to be considered for this position. Additional qualification information can be found from the following Office of Personnel Management website:https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related or A combination of experience and graduate education as described above that equates to one year of experience

Required Documents

A complete resume is required. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume must show relevant experience, job title, duties and accomplishments. Your resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name, starting and end dates (Mo/Yr), hours per week if experience was less than full time (35-40 hours per week), and pay plan, series and grade level (e.g. GS-0201-09) for relevant federal experience. TIP: A good way to ensure you include all essential information is to use the Resume Builder in USAJOBS to create your resume. Are you claiming membership in any professional organizations, or possession of a license, certificate or credentials? Check the Conditions of Employment section above to see if any are required. If you claim membership, license, certification, or credentials, you must submit a copy of said document in your application package. Are you using education as a substitute for some or all of the experience requirement? Is there a basic education requirement for this position? Check the Education section above to see what is allowed and what is required. Any claims you make in your resume or assessment questionnaire regarding education or degrees MUST be supported by submitting with your application official or unofficial transcripts or a list of courses, grades earned, completion dates, and quarter and semester hours earned issued from your school. While unofficial transcripts are acceptable for initial application, an official transcript will ultimately be required if you are selected for the position. You may submit a copy your degree(s) if specific coursework does not have to be verified. Are you a veteran claiming 5-point veterans' preference or claiming sole survivorship preference? You must submit a copy of your latest DD-214 Certificate of Release or Discharge from Active Duty (any copy that shows all dates of service, as well as character of service [Honorable, General, etc.] is acceptable) OR a VA letter that shows dates of service or service connected disability AND character of service. If you have more than one DD-214 for multiple periods of active duty service, submit a copy for each period of service. If you were issued a DD-215 to amend aforementioned information on the DD-214 you must submit that too. If you are not sure of your preference eligibility, visit the Department of Labor's website: Veterans' Preference Advisor Are you a disabled veteran or claiming 10-point veterans' preference? If you are eligible to claim 10 point veterans preference you must submit a DD-214 Certificate of Release or Discharge from Active Duty as described above for 5-point preference. You must also provide the applicable supporting documentation of your disability (e.g. disability letter from the VA) as described on Standard Form-15 (SF-15). http://www.opm.gov/forms/pdf_fill/SF15.pdf. Are you an active duty service member? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Application documents, including supplemental ones, may be shared outside the Human Resources Office. Supplemental documents may contain your SSN, DOB, or personal information of others (e.g., on military orders, marriage certificates). You may redact this information before submitting; however, if selected, you must provide unredacted originals.