Woodworking Tools Sales Associate - Part Time

Rockler; Pittsburgh (Allegheny County); On-site; USD 17,000 - 21,000; Part time

Job summary

Rockler Pittsburgh is seeking a part-time Sales Associate to engage customers, explain and demonstrate woodworking supplies, and process sales at the POS. The role emphasizes the Total solution approach and requires strong customer service and teamwork.

Candidates should be able to stand for long periods, assist with store maintenance, and handle refunds per procedures. Location is the Pittsburgh, PA store. Previous retail experience is a plus.

Qualifications

• Minimum high school graduate or GED required.
• Knowledge of woodworking and hand tools preferred.
• Retail sales experience is desirable.
• Ability to stand for long periods and lift up to 50 lbs.

Responsibilities

• Greet and assist customers promptly and courteously.
• Sell and demonstrate woodworking supplies and tools; ring up sales on the POS.
• Promote the Total solution approach by suggesting related items.
• Maintain neat, stocked, and attractive displays.
• Process refunds and complete required documentation.
• Refer customers to other sources when items are unavailable.
• Assist with unloading, pricing, and merchandising as needed.
• Attend scheduled shifts as an essential function.

Skills

Customer service

Team player

Strong service orientation

Sales experience

Education

High school diploma or GED

Tools

POS system

Job description

Pittsburgh Sales Associate for Retail location

Summary of Position

Our Pittsburgh, PA retail location is looking for a sales associate to join the team. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Pittsburgh, PA location