Woodward Copper Agent

Boreal Ridge Corporation; Colorado; On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Season pass for employees/dependents

Discount programs for food, beverage,

Discounts at retail and tickets

Job summary

Copper Mountain Resort is seeking a Woodward Copper Agent to manage sales and reservations for Woodward Copper programs, summer camps, retail, and select F&B items. The role is indoor, guest-facing, and requires working weekends and holidays.

Agents will operate the RTP/One POS to process season passes, drop-ins, classes and merchandise. The position is full-time or part-time seasonal, with shifts from 7:30 a.m. to 12 a.m. and emphasis on guest service and teamwork.

Responsibilities

• Sell and fulfill online, over the phone and in person Woodward Copper products and services.
• Handle Woodward indoor programming, summer camps, retail, and some food and beverage items.
• Operate the RTP/One POS system for season passes, drop-in sessions, classes and merchandise.
• Maintain guest service standards in a high-volume environment on multiple shifts.

Job description

Woodward Copper Agent

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

Job Status: Year Round 10 Months

Compensation and Benefits

• Compensation: Proposed hiring rate of $18.00 to $19.80+, actual pay will be adjusted based on experience.
• This position is eligible to enroll in company subsidized medical, dental, vision, flexible spending, HSA, life/disability options; season pass for employees/dependents and privileges at several other resorts.
• Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary

The Woodward Copper Agent is responsible for all aspects of Woodward sales and programs coordination. Sales include but are not limited to Woodward indoor programming, summer camp, retail, and some food and beverage items. Woodward Copper Agents will work as a team selling and fulfilling online, over the phone and in person sales and reservations. This is an indoor guest facing position.

The Woodward Barn includes a high-volume guest facing sales location that fulfills the Woodward Copper product within Copper Mountain resort. Agents will sell and fulfill both "walk up" transactions and advanced reservations for all Woodward Copper products through the RTP Point of Sale computer software which includes season passes, drop-in sessions, classes, Woodward Copper merchandise, day and residential Camp products, punch passes, as well as handling resort information requests.

The Woodward Copper Agent position is a full-time or part-time seasonal position. Days and hours may vary but will include weekends and holidays. Must be able to work both outside on the mountain as well as in the Barn from 7:30 a.m. until evenings at 12 a.m. Good written and oral communication skills, computer skills, team player attitude, and cash handling skills required. Candidates must be available to work until the end of the season.

Essential Duties and Responsibilities

• Daily Duties include assisting in the secure opening and closing of the Barn location, nightly closing reports and cash deposits, as well as helping ensure the Barn itself is organized and clean at all times based on departmental standards.
• Work with internal and external partners to exhibit a sales and fulfillment operation that is seamless to the guest.
• Maintain a positive relationship with Copper Mountain Inc. and Village at Copper employees, parents, public, and other members of the Copper Mountain community.
• Be knowledgeable in all departmental aspects of Woodward Copper policies and procedures.
• Work within the (RTP|One) Point of Sale (POS) system.
• Work within a sales culture where agents are serving customers with the highest level of guest service and assist customers in purchasing complete product solutions.
• Helps sell and inventory retail merchandise in the Barn.
• Assists Coaches with indoor cross training on Skatelite features i.e. jumps to foam pits, Skatelite features.
• Follows established company-wide security, sales, reporting, and record keeping procedures and practices.
• Checks passes and camper credentials to monitor access to the Woodward Copper Barn, as well as exclusive on mountain features.
• Assists in the daily maintenance and cleaning of the Woodward Copper Barn.
• Duties may include shoveling, digging, moving features, and/or maintenance of fencing and signage.
• Assists in loss prevention through active monitoring of guest and employee actions with retail products.
• Maintains a positive attitude during eight-to-ten-hour days, and on stressful high-volume days, in order to uphold the highest standard of professionalism (including appearance and behavior at all times) as a member of the Woodward Copper Agent Team.
• Ability to communicate effectively with kids, teens, adults, and parents.
• Outgoing demeanor and willingness to act as an ambassador for freestyle snowboarding and skiing, as well as acting as a role model for kids and teens.
• Drive campers safely in a 15-passenger van during summer camp operation.

Other Duties as Assigned

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR-Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others. Functions as an ambassador of Copper Mountain, modeling and sharing the Copper "culture" with our gu