Women's Services Case Manager

Family Health Centers of San Diego; El Cajon (CA); On-site; USD 36,000 - 43,000; Part time

Job summary

Family Health Centers of San Diego is seeking a Women’s Services Case Manager at our El Cajon, CA site to support breast and gynecologic care pathways. The role requires processing referrals, scheduling appointments, obtaining reports, and providing enrollment assistance and patient education.

The successful candidate will have a health-related degree or equivalent experience, strong bilingual English/Spanish communication, excellent organizational skills, and proficiency with electronic medical

Qualifications

• Bachelor’s degree or 4 years healthcare experience required.
• Basic computer literacy to document in EMR and obtain reports.
• Strong organizational skills, attention to detail, and time management to meet deadlines.
• Bilingual English/Spanish preferred.
• Excellent interpersonal and customer service skills.
• Knowledge of San Diego County community resources and ability to work with partners.
• Willingness to travel between sites; valid CA driver’s license and car required.

Responsibilities

• Completes all required documentation accurately and timely.
• Assists in preparing reports as required.
• Follow-up on cancer results and DETEC cases within specified timelines.
• Provides eligibility determination, enrollment assistance, and patient education.
• Reports data to supervisor daily and meets productivity standards.
• Tracks and manages patients to ensure timely care and follow-up.
• Performs other duties as assigned.
• Ability to travel as needed within San Diego County.

Skills

Bilingual English/Spanish

Interpersonal and customer service

Written and verbal communication

Knowledge of community resources

Travel between sites

Car and California driver’s license

Driving record acceptable

Education

Bachelor’s degree in a health-related field

4 years of experience in healthcare

Tools

Electronic medical records (EMR)

Basic computer literacy

Job description

About the Organization

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Family Health Centers of San Diego (FHCSD) is looking for a Women’s Services Case Manager who will provide breast and gynecological support services to our patients. This position will process referrals on a first-in first-out basis, schedule patient appointments, obtain patient reports, and provide support services as needed.

Responsibilities

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Assists in preparing reports as required.
• Follow-up on 100% of all positive results for cancer within 72 hours and DETEC cases must, within two months respectively.
• Provides supportive services such as eligibility determination, enrollment assistance, and patient education.
• Reports data to supervisor daily and meets minimum productivity standard.
• Tracks and manages patients to ensure timely care needs are completed and follow-up care is received as indicated and documented.
• Performs other duties as assigned.
• Ability and means to travel as needed in a timely manner within San Diego County.

DRIVER Requirements

• Bachelor’s degree in a health-related field required or 4 years of experience in healthcare.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Bilingual in English/Spanish Preferred.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Traveling between sites and other locations is required as an essential function of the job.
• Must have a car, a valid California driver’s license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver’s license within ten days of establishing residency.
• Mileage and other reimbursement governed by policy.

Job Details

Job type: Regular Part-Time, 20 hours/week. M-F 9am-1pm and/or 10am-2pm.

Location: 338 W. Lexington Avenue El Cajon, CA 92020

Compensation

Competitive Salary

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved. We are excited to share that the salary range for this position is: $26.50 - $30.57

Benefits

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Equal Employment Opportunities

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.