Case Manager II- MHRT (Mobile Harm Reduction Team)

Family Health Centers of San Diego; San Diego (CA); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Regular Full Time

M-F 8am-5pm

Location: Lemon Grove, CA

Competitive benefits

Retirement plan with employer match

Paid time off & holidays

Medical/Dental/Vision/FSA/Life

Wellness programs

Job summary

Family Health Centers of San Diego is seeking a Case Manager II to deliver intensive community-based care to medically underserved individuals in the Lemon Grove area. The role emphasizes therapeutic interventions, comprehensive care planning, and collaboration across sites.

The ideal candidate has at least 3 years of relevant experience, a Bachelor's in a related field, and a preference for a Master’s degree. A valid California driver’s license and ability to travel between sites are required.

Qualifications

• 3 years of work experience providing human services to high risk, medically underserved populations.
• Bachelor's degree in Social Science, Public Health, Healthcare Administration, or closely related field.
• Master's degree preferred; equivalent education and experience acceptable.

Responsibilities

• Completes all required documentation accurately and timely.
• Assists in preparing reports as required.
• Conducts initial and ongoing assessments of clients' health and support needs.
• Sets level of client need and creates formal case plans with measurable goals.
• Develops and updates written care plans with clients.
• Provides therapeutic interventions and intensive individual support.
• Focuses on medical adherence and appointment coordination.
• Performs other duties as assigned.

Skills

Counseling skills

Active listening

Paraphrasing

Interpersonal skills

Customer service

Multilingual preferred

EMR documentation

Education

Bachelor's degree in Social Science / Public Health / Healthcare Administration or related

Master's degree preferred

Tools

Electronic Medical Records (EMR)

Job description

For more than 55 years, Family Health Centers of San Diego’s (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Position: Case Manager II

Family Health Centers of San Diego (FHCSD) is looking for a Case Manager II. Under limited supervision, performs duties providing intensive, therapeutic case management services to assigned individuals. Participates in, and supports, the planning, development, implementation, and evaluation of services in accordance with contractual and departmental requirements and guidelines. Specific assignments vary depending on program, grant, and patient demographics, with a focus on providing community-based healthcare services to the medically underserved. The Case Manager II offers intensive case management services to clients and conducts therapeutic interventions. This is a Grant-Funded position.

Responsibilities

• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.
• Assists in preparing reports as required.
• Conducts initial and on-going assessment of client's health and/or support service needs.
• Sets level of client need.
• Creates formalized case plans and goals with clients; clients are high-need and require more intense services.
• Develops a written care‑plan with the client, identifying problems and needs. Plan includes areas assessed, intended interventions, and expected results in measurable terms, with short and long term goals.
• Updates plan as client's needs change.
• Provides therapeutic interventions to clients.
• Provides intensive individual support to high need clients. Support may include providing therapeutic interventions, providing internal and community services referrals, and more intensive support may include accompanying clients to housing services, appointments, social services, etc.
• Focus on medical adherence, support, and appointments designed to maintaining necessary care.
• Performs other duties as assigned.

Requirements

• 3 years of work experience providing human services to high risk, medically underserved, disabled populations, and/or relevant community health populations required.
• Bachelor's degree in Social Science field, Public Health, Healthcare Administration, or closely related field required.
• Master's degree in relevant field preferred.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Traveling between sites and other locations is occasionally required.
• Must have a valid California driver's license, an automobile, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended.
• An acceptable driving record is also required.
• California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency.
• Reasonable accommodation may be provided on a case‑by‑case basis.
• Mileage and other reimbursement governed by policy.
• Ability to work well in both a team-based environment and independently.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic counseling skills, such as reflecting, active listening, and paraphrasing.
• Basic organizational skills, attention to detail, time‑management skills, and motivation to meet deadlines and achieve goals.
• Multi‑lingual preferred, English, Spanish, Arabic, and Somali depending on current priorities and locations.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Excellent interpersonal and customer service skills.
• Excellent written and verbal communication skills.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.

Rewards

• Job type: Regular Full Time.
• M-F 8am-5pm.
• Location: 7146-7152 Broadway Lemon Grove, CA 91945.
• Competitive Salary with Excellent Benefits.
• Retirement Plan with Employer Match Paid Time Off, Extended Sick Leave and Paid Holidays Medical/Dental/Vision/FSA/Life Insurance Employee Discounts and Wellness Programs

We are excited to share that the salary range for this position is: $31.00 - $35.94

Information on our extensive benefits package can be found here: FHCSD Wellness – Employee Hub (gobenefits.net)

Equal Employment Opportunity

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low‑income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.