Patient Health Navigator

Family Health Centers of San Diego; Lemon Grove (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

FHCSD Wellness

Employee Hub access

Job summary

Family Health Centers of San Diego is seeking a motivated administrative support role to help coordinate patient care across clinics. The position involves assisting patients, scheduling appointments, and facilitating referrals while maintaining accurate records.

The ideal candidate has a High School diploma and at least 2 years in health education or a medical setting, with strong communication and bilingual English/Spanish skills preferred. This on-site role offers comprehensive benefits.

Qualifications

• High School diploma or GED required.
• 2 years of health education or medical field experience preferred.
• Ability to travel within San Diego County.

Responsibilities

• Serve as liaison between patients, staff and providers to improve care and flow.
• Complete required documentation accurately and timely.
• Collaborate with healthcare team on retention and appointment completion.
• Communicate with patients to identify needs and facilitate referrals.
• Assist with scheduling and organizing healthcare maintenance.
• Handle general clerical tasks and maintain confidentiality.

Skills

Bilingual English/Spanish

Communication

Customer service

Documentation

Interpersonal skills

Education

High School diploma (or GED)

Tools

Electronic Medical Records

Computer literacy

Job description

For more than 55 years, Family Health Centers of San Diego's (FHCSD) mission has been to provide caring, affordable, high-quality health care and supportive services to everyone, with a special commitment to uninsured, low-income and medically underserved persons. FHCSD is one of the top 10 largest federally qualified health centers (FQHCs) in the country. We operate more than 90 sites across San Diego County, including 29 primary care clinics, 23 behavioral health facilities, 10 physical rehabilitation clinics, nine dental clinics, five vision clinics, four outpatient substance use treatment programs, three mobile medical units, two mobile counseling centers, two urgent care centers, and a pharmacy. Our staff provides care to over 227,000 patients each year, of whom 91% are low-income and 29% are uninsured. FHCSD provides care to all. Services include, but are not limited to adult care, chronic disease management, pediatrics, comprehensive women’s care including obstetrics, dental, vision, case management, physical rehabilitation, speech therapy for children, vaccinations, infectious diseases, behavioral health, substance use counseling and a host of specialty services including cardiology, podiatry, endocrinology, dermatology, among others. FHCSD also offers supportive services to those who are unsheltered and in need of intensive case management. The breadth of our clinic locations, services and programs has grown over the last five decades, making us the largest community clinic provider of health care to the uninsured in the county and one of the top 10 largest community clinic organizations in the nation. We are also the largest health care safety-net provider, largest school-based health care provider and the largest mental health provider in the San Diego region.

Job Roles

• Serves as a liaison between internal and external customers, including patients/clients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.
• Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients/clients' insurance requirements.
• Works in collaboration with all members of the healthcare and departmental program on retention, appointment completion, and identifying barriers to care (e.g., quality improvement projects, Case Reviews, etc.).
• Engages in patient/client interactions via telephone and in person to identify and meet patient/client needs, including facilitation of assisted and unassisted referrals, resources, and follow-up, depending on presenting needs.
• Assists with scheduling, organizing, and managing a patient/client’s healthcare maintenance and treatment.
• Performs general clerical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling, and similar tasks.
• Uses discretion during all interactions to answer both routine and complicated questions, forwards issues to appropriate person.
• Handles confidential and routine information.
• Performs other duties as assigned.

Education/Certifications/Licenses/Registrations

High School diploma (or GED equivalent) required.

2 years of experience with health education or working in the medical/health related field preferred.

Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Ability and means to travel as needed in a timely manner within San Diego County.

DRIVER REQUIREMENTS

• Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used.
• No more than 2 points in past 12 months.
• No suspensions in last 2 years for moving violations.
• No DUI, reckless or felony Driving within 5 years.
• No license revocation in 7 years.
• Specific Certifications may be required or preferred depending on assignment (i.e.: CA HIV Test Counselor, limited CPT certification for waived testing, etc.).

Experience/Specialized skills (including Language)

• Demonstrated ability to maintain good working relationships with employees, coworkers, and departments.
• Intermediate interpersonal and customer service skills.
• Strong written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
• Demonstrated social skills, limit-setting, and boundaries.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Demonstrated ability to exercise discretion and maintain confidential information.
• Ability to work well in both a team-based environment and independently.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic supportive communication skills, such as reflecting, active listening, and paraphrasing.
• Basic organizational skills, attention to detail, time-management skills, and motivation to meet deadlines and achieve goals.
• Knowledge of health and social service systems in San Diego County is preferred.
• Bilingual in English/Spanish preferred.
• Bilingual (English/Spanish) may be required depending on assignment.
• Strong skills in computer applications and software.

We are excited to share that the salary range for this position is: $25.00 - $29.12

Information on our extensive benefits package can be found here: FHCSD Wellness - Employee Hub (gobenefits.net)

FHCSD provides Equal Employment Opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

About Us

Founded in 1970, Family Health Centers of San Diego is dedicated to providing caring, affordable, high-quality health care and support services to all people, with a special commitment to the uninsured, low-income and medically underserved. We are the largest community clinic provider of health care to the uninsured in Southern California and one of the top 10 largest community clinic organizations in the country.

Anti-Discrimination Statement

Family Health Centers of San Diego complies with applicable Federal civil rights laws and does not discriminate, exclude people or treat them differently on the basis of race, color, national origin, religion, physical and mental disability, sex, including pregnancy, childbirth and related medical conditions, age, genetic information, language preference/ability, citizenship status, marital status, sexual orientation and gender identity, AIDS/HIV, medical condition, political activities or affiliations, military or veteran status, or status as a victim of domestic violence, assault, or stalking.