WMS Technical Account Manager - Customer Success & Support

Interlake Mecalux; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Interlake Mecalux in Atlanta, GA is seeking a Technical Account Manager to support customers of EasyWMS post-implementation. You will serve as the main liaison between customers, the US support team, and Spain-based technical groups, ensuring reliable operation and value in warehouse operations.

The role focuses on customer support, incident management, and continuous improvement, with up to 50% travel. A 4-year degree and strong English and Spanish communication are required to succeed in this

Qualifications

• Bachelor's degree in IT, supply chain, business, engineering, or related field.

Responsibilities

• Provide customer support and incident management for EasyWMS.

Skills

English proficiency (C2)

Spanish proficiency (C2)

Customer-focused communication

Strong organizational skills

Time management

Problem-solving under pressure

Education

Bachelor's degree (IT / Supply Chain / Business / Engineering)

Tools

SAP

SQL

Jira

Zendesk

ServiceNow

Windows Server

Middleware integrations

Job description

Interlake Mecalux in Atlanta, GA is seeking a Technical Account Manager to support customers of EasyWMS post-implementation. You will serve as the main liaison between customers, the US support team, and Spain-based technical groups, ensuring reliable operation and value in warehouse operations.

The role focuses on customer support, incident management, and continuous improvement, with up to 50% travel. A 4-year degree and strong English and Spanish communication are required to succeed in this