WMS TAM: Customer Success & Ops Lead

Interlake Mecalux, Inc.; Atlanta (GA); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

401(k) plan with company match

Paid Holidays & PTO

Health benefits (BCBS)

Career development opportunities

Résumé du poste

Interlake Mecalux, Inc. is seeking a WMS Technical Account Manager (TAM) to support customers after EasyWMS implementation, ensuring reliable operation and continuous value. You will act as the main liaison among customers, the U.S. support team, and Spain-based engineers, handling incident management and escalation.

The role emphasizes customer relationship, issue resolution, and driving continuous improvement in EasyWMS and customer processes within a warehouse operations context.

Qualifications

• Bachelor's degree in Information Technology, Supply Chain, Business, Engineering, or a related field.
• English: At least C2 proficiency.
• Spanish: At least C2 proficiency.
• Good understanding of warehouse operations and distribution center processes.
• Professional communication skills with a customer-focused mindset.
• Strong organizational and time-management skills with the ability to multi-task and problem-solve in high-pressure situations.

Responsabilités

• Provide ongoing customer support and incident management for EasyWMS post-implementation.
• Coordinate investigation and resolution of software and system issues.
• Gather customer feedback and translate into actionable product improvements.
• Act as main communication link between customers, US support, and Spain-based technical teams.
• Coordinate software patches, configuration changes, and system updates.
• Manage customer Change Requests and SAP administrative processes.
• Maintain records of incidents, root causes, and corrective actions.

Connaissances

Customer support

Incident management

Communication

Time management

Multitasking

Problem solving

Formation

Bachelor's degree in IT/SC/Business/Engineering

Outils

Jira

Zendesk

ServiceNow

SQL

Windows Server

ERP integrations

APIs & middleware

Description du poste

Interlake Mecalux, Inc. is seeking a WMS Technical Account Manager (TAM) to support customers after EasyWMS implementation, ensuring reliable operation and continuous value. You will act as the main liaison among customers, the U.S. support team, and Spain-based engineers, handling incident management and escalation.

The role emphasizes customer relationship, issue resolution, and driving continuous improvement in EasyWMS and customer processes within a warehouse operations context.