WMS Support Developer

Insight Global; United States; On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Healthcare insurance

Paid time off

Job summary

Insight Global is seeking an experienced WMS production support professional to maintain and enhance the Warehouse Management System across Azure AKS and related integrations. You will partner with warehouse operations and IT teams to ensure high availability, performance, and data integrity in a 24x7 environment.

You will troubleshoot complex incidents, drive root cause analysis, and coordinate with vendors for resolution, while contributing to modernization efforts and documentation.

Qualifications

• 8+ years of experience in enterprise application support, production support, or software engineering roles.
• 3+ years of hands-on experience supporting Warehouse Management Systems (WMS) in a production environment.
• Strong experience with Java, Spring Framework, SQL Server, REST/SOAP APIs, Git/GitHub, and SQL-based troubleshooting.
• Experience supporting IBM WebSphere, IBM MQ, Drools, and Azure Kubernetes Service (AKS).
• Strong knowledge of Azure Data Factory and Databricks for data integration and analytics support.
• Proven experience troubleshooting complex application, integration, and performance issues in a production environment.
• Strong understanding of incident management, problem management, root cause analysis, and service restoration processes.
• Experience supporting business-critical applications in a 24x7 operational environment.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong verbal and written communication skills with the ability to interact effectively with business and technical stakeholders.

Responsibilities

• Provide advanced production support for WMS applications, integrations, and warehouse automation platforms.
• Manage and resolve production incidents, service requests, and support tickets within SLAs.
• Monitor application health and performance to address issues before they impact operations.
• Ensure stable operation of WMS solutions through incident and problem management.
• Coordinate support activities across releases, deployments, and maintenance windows while aligning with business goals.
• Serve as escalation point for complex production issues and drive resolutions with teams and vendors.
• Collaborate with stakeholders to understand operational challenges and support testing efforts.
• Maintain integrations between WMS, ERP, OMS, microservices, and IBM MQ for seamless data flow.
• Monitor real-time and batch interfaces to ensure inventory accuracy and order fulfillment.
• Support Azure-based data integration and analytics platforms including Azure Data Factory and Databricks.
• Perform root cause analysis and implement preventive measures to reduce recurring incidents.
• Participate in upgrades, patches, and AKS-hosted WMS modernization efforts.
• Analyze metrics to improve stability and service levels.
• Develop and maintain support documentation and troubleshooting guides.
• Provide knowledge sharing to team members and end users.
• Participate in on-call rotations and critical incident response.

Skills

Java

Spring Framework

SQL Server

REST APIs

SOAP APIs

Git/GitHub

SQL Troubleshooting

IBM WebSphere

IBM MQ

Drools

AKS

Azure Data Factory

Databricks

Incident Management

Problem Management

Root Cause Analysis

24x7 Operations

Communication Skills

Job description

8+ years of experience in enterprise application support, production support, or software engineering roles.

3+ years of hands-on experience supporting Warehouse Management Systems (WMS) in a production environment.

Strong experience with Java, Spring Framework, SQL Server, REST/SOAP APIs, Git/GitHub, and SQL-based troubleshooting.

Experience supporting IBM WebSphere, IBM MQ, Drools, and Azure Kubernetes Service (AKS).

Strong knowledge of Azure Data Factory and Databricks for data integration and analytics support.

Proven experience troubleshooting complex application, integration, and performance issues in a production environment.

Strong understanding of incident management, problem management, root cause analysis, and service restoration processes.

Experience supporting business-critical applications in a 24x7 operational environment.

Excellent problem-solving, analytical, and troubleshooting skills.

Strong verbal and written communication skills with the ability to interact effectively with business and technical stakeholders.

Nice to Have Skills & Experience

Experience supporting Digital Transformation and modernization initiatives.

Understanding of ITIL processes, including Incident, Problem, Change, and Release Management, is preferred.

Job Description

Provide senior-level technical support, maintenance, and continuous improvement for the organization's Warehouse Management System (WMS) platform. Serve as an experienced technical resource responsible for production support, incident resolution, troubleshooting, system stability, performance optimization, and integration support. Partner closely with warehouse operations, business stakeholders, IT teams and external vendors to ensure reliable and efficient warehouse operations. Support application enhancements, upgrades, root cause analysis, and modernization initiatives while driving service quality and operational excellence across the WMS landscape.

Key Responsibilities

Provide advanced production support for Warehouse Management System (WMS) applications, integrations, and warehouse automation platforms.

Manage and resolve production incidents, service requests, and support tickets within established SLAs, ensuring timely communication, thorough troubleshooting, and minimal disruption to warehouse operations.

Monitor application health and system performance, proactively identifying and addressing issues before they impact business operations.

Ensure stable and reliable operation of WMS solutions through incident management, problem management, and continuous improvement initiatives.

Coordinate support activities across releases, deployments, maintenance windows, and production support cycles while maintaining alignment with business and operational objectives.

Serve as a senior technical resource and escalation point for complex production issues, driving resolution through collaboration with internal teams and external vendors.

Collaborate with business stakeholders, product owners, and warehouse operations teams to understand operational challenges, support testing efforts, and resolve application defects.

Support and maintain integrations between WMS, ERP, OMS, microservices, and IBM MQ messaging platforms to ensure seamless data flow across systems.

Monitor and troubleshoot real-time and batch interfaces to maintain inventory accuracy and efficient order fulfillment processes.

Support Azure-based data integration and analytics platforms, including Azure Data Factory and Databricks, ensuring reliable data processing and reporting.

Perform root cause analysis for application and integration issues, implementing corrective actions and preventive measures to reduce recurring incidents.

Participate in application upgrades, patch deployments, and modernization initiatives, including support of WMS applications hosted on Azure Kubernetes Service (AKS).

Analyze operational metrics, incident trends, and system performance data to identify opportunities for improved stability, supportability, and service levels.

Develop and maintain support documentation, knowledge articles, troubleshooting guides, and standard operating procedures.

Provide technical guidance and knowledge sharing to support team members and end users.

Participate in on-call support rotations and critical incident response activities as required.

Compensation

$120,000 to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.